Health Advocate – Outbound Calls, Healthy Outcomes Team

This is a fully remote position, open to applicants in Idaho, +15 more locations.

📋 Description

• Conduct both inbound and outbound calls during the workday to engage with members and providers.

• Assist members in scheduling healthcare appointments, screenings, vaccinations, and prescription refills.

• Address and overcome barriers impacting members’ health.

• Provide compassionate and professional experiences for members.

• Educate members to empower them in making informed health choices.

• Communicate with providers and members regarding health services, medications, and available resources.

• Accurately document discussions in members’ health records.

• Achieve business metrics and objectives while maintaining efficiency.

• Escalate issues for resolution as necessary.

⛳️ Requirements

• Proficient experience with Windows-based applications.

• At least 6 months of experience in a call center environment.

• High level of computer literacy, including troubleshooting capabilities.

• Excellent active listening and interpersonal skills.

• A reliable wired internet connection is required; DSL, satellite, and wireless broadband are not allowed.

• Bilingual or multilingual candidates are preferred.

• Familiarity with pharmacy terminology is a plus.

• Experience in behavior change is preferred.

• Background in call center or outreach work involving members or consumers is preferred.

• Preferred 3+ years of experience in a healthcare environment.

• Medical certification (such as certified nursing assistant, medical assistant, etc.) is preferred.

• Experience in a fast-paced work setting is preferred.

• A reliable high-speed internet connection (100–200 Mbps and above) and an appropriate remote workspace are preferred.

• Strong professional communication skills are preferred.

• High school diploma or G.E.D. is required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support colleagues’ physical, emotional, and financial well-being.

• Comprehensive benefits package for full-time colleagues, based on eligibility.