Health Advocate – Outbound Calls

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conduct both inbound and outbound calls during business hours to engage with members and providers.

• Assist members in accessing healthcare visits, screenings, vaccinations, and medication refills.

• Address challenges impacting members’ health effectively.

• Provide professional and empathetic conversations and experiences for members.

• Educate members to empower them in making informed health decisions and enhancing outcomes.

• Communicate with both providers and members regarding health services, medications, and available resources.

• Ensure accurate documentation of conversations in members’ health records.

• Aid Medicare members in completing essential health screenings and activities.

• Achieve business metrics and goals while managing calls efficiently.

⛳️ Requirements

• Extensive experience with Windows-based applications.

• A minimum of 6 months of experience in a call center environment.

• High level of computer literacy, including the capability to troubleshoot technical issues.

• Strong active listening abilities and interpersonal skills.

• Wired internet connection is mandatory; DSL, satellite, and wireless broadband connections are not acceptable.

• Preference will be given to bilingual or multilingual candidates.

• Familiarity with pharmacy terminology is preferred.

• Experience in behavior change initiatives is preferred.

• Background in call center operations or outreach involving members/consumers is preferred.

• Preferred 3+ years of experience in a healthcare setting.

• Medical certification (such as certified nursing assistant, medical assistant, etc.) is preferred.

• Experience in a fast-paced work environment is preferred.

• A reliable high-speed internet connection (100–200 Mbps and above) and an appropriate remote workspace are preferred.

• Professional communication skills are preferred.

• High School Diploma or G.E.D. required.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being, based on eligibility.