Health Advocate – Inbound/Outbound Calls, Healthy Outcomes Team

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Conduct both inbound and outbound calls to members and providers.

• Assist in arranging healthcare appointments, screenings, vaccinations, and medication refills.

• Address obstacles that hinder members from attaining optimal health.

• Engage in professional and compassionate conversations with members.

• Provide education to members to facilitate informed health choices.

• Accurately document interactions in members’ health records.

• Clarify benefits related to screenings, medications, activities, and follow-up care.

• Aid in scheduling appointments, managing medication fills, and supplying health resources.

• Elevate issues for timely resolution.

• Achieve business metrics and objectives while adapting to a dynamic work environment.

⛳️ Requirements

• High School Diploma or G.E.D.

• A minimum of 2 years’ experience in a call center or outreach role involving members/consumers.

• At least 3 years’ experience in a healthcare environment.

• Familiarity with behavior change strategies.

• Background experience in mental health.

• Experience in community health settings.

• High level of computer literacy, including problem-solving capabilities.

• Proficient in Windows, web-based applications, and digital communication tools.

• A reliable high-speed internet connection of no less than 50 Mbps.

• An appropriate remote workspace.

• Required hard-wired computer connectivity; DSL, satellite, and wireless broadband are not allowed.

• Bilingual or multilingual candidates are strongly preferred.

• Familiarity with HEDIS screening measures is preferred.

• Medical certification is preferred.

• Excellent professional communication skills.

• Strong active listening and interpersonal abilities.

• Must be a resident of Kentucky, Louisiana, Virginia, or Illinois.

• Ability to work one of the specified shifts.

• Capability to work 40 hours per week.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.

• Virtual training conducted for approximately 4 weeks.