Health Advocate – Inbound/Outbound Calls, Healthy Outcomes Team

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Conduct inbound and outbound calls to both members and providers.

• Assist in scheduling healthcare appointments, screenings, vaccinations, and medication refills.

• Address barriers that may impact members’ health.

• Provide professional and compassionate member experiences.

• Educate members to facilitate healthy choices and enhance health outcomes.

• Clarify benefits related to screenings, medications, activities, and follow-up care.

• Support members and providers with essential health services and resources.

• Meticulously document all conversations in members’ health records.

• Respond to inquiries, resolve issues, and escalate problems as needed.

• Operate independently, manage multiple tasks, prioritize effectively, apply critical thinking, and adapt to a dynamic work environment.

⛳️ Requirements

• Over 1 year of experience with production expectations or high-volume call handling is highly preferred.

• More than 2 years of experience in a call center or outreach role involving members or consumers.

• At least 3 years of experience in a healthcare environment.

• Familiarity with behavior change methodologies.

• Background experience in mental health.

• Experience in community health settings.

• High level of computer literacy, including troubleshooting skills.

• Proficient with Windows, web-based applications, and digital communication tools.

• Reliable high-speed internet connection of no less than 50 Mbps and an appropriate remote workspace.

• Hardwired internet connection to the computer is mandatory; DSL, satellite, and wireless broadband are not acceptable.

• Bilingual or multilingual candidates are strongly preferred.

• Familiarity with HEDIS screening measures.

• Medical certification such as Certified Nursing Assistant or Medical Assistant.

• Excellent professional communication skills.

• Strong active listening and interpersonal abilities.

• High School Diploma or G.E.D. is required.

• Candidates must reside in Kentucky, Louisiana, Virginia, or Illinois.

• Availability to work one of the specified shifts: 9:00 a.m.–5:30 p.m., 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., 12:00 p.m.–8:30 p.m., or 1:00 p.m.–9:30 p.m.

• Must be available to work 40 hours per week.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.

• Approximately 4 weeks of virtual training.