Head of Technical Operations

This is a fully remote position, open to applicants in Colombia.

📋 Description

• System Monitoring and Alerting: Create and implement effective monitoring systems to detect potential failures, particularly after deployment, ensuring optimal system reliability and performance.

• Deployment Standards: Establish and uphold standards for all deployments. Ensure that each new solution or modification includes detailed runbooks, alerts, and metrics.

• Incident Management: Direct and coordinate incident responses with urgency and efficiency. Spearhead the development of comprehensive post-mortem analyses to avert future incidents.

• Documentation and Testing: Gather and maintain current documentation on client configurations. Ensure all configurations are thoroughly tested and functioning at peak efficiency.

• Problem-Solving Support: Provide expert context and assistance in troubleshooting issues during production incidents.

• Team Coordination: Supervise and coordinate the efforts of technical customer support agents, ensuring effective and client-centered support.

• Roadmap Planning: Deliver regular summary reports on the overall operational health of the organization and identify opportunities for enhancement. Manage and propel the roadmap for operational improvements.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline.

• At least 10 years of experience in system operations, ideally within the fintech or e-commerce industries.

• Demonstrated expertise in operational system management, including monitoring, incident response, and continuous improvement.

• Strong technical and analytical abilities, with proficiency in SQL, Python, or similar technologies.

• Previous experience utilizing operational tools such as NewRelic.

• Exceptional problem-solving skills and experience managing high-pressure situations.

• Strong leadership capabilities with a background in managing technical teams.

• Excellent communication and documentation skills.

• Proficient in both English and Spanish.

🏝️ Benefits

• Vacations and additional PTO 🏝️

• Remote work from anywhere 💻

• Economic support for health insurance, internet, and cell phone line 📱🌐

• We all own DEUNA, we offer stock options 💸

• Learning and development platform 📚

• Multidisciplinary, diverse, and dynamic team 🧡

• Growth and career path 🚀