Head of Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Management of customer support operations for an e-commerce business

• Active participation in daily operational activities

• Directly addressing customer inquiries

• Coordination and leadership of support team members

• Identifying and enhancing workflows and recurring issues

• Managing complex customer issues and complaints

• Liaising with suppliers, especially regarding warranty and guarantee matters

• Maintaining high standards of support quality and effective communication with customers

⛳️ Requirements

• Proven experience in customer support, preferably within the e-commerce sector

• Initial experience in team leadership or employee coordination

• Proficient in the German language with strong communication skills

• Organized, solution-focused, and capable of working independently

• Strong commitment to quality and a solid understanding of customer needs

• German language proficiency at the C1–C2 level

🏝️ Benefits

• Opportunity for remote work