Head of Supply, Operations

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• In the role of Head of Sales Operations, you will serve as the strategic mastermind driving our growth initiatives.

• Design and oversee the comprehensive sales funnel aimed at acquiring sellers.

• Implement and optimize both inbound and outbound lead processes.

• Evaluate the seller onboarding experience to pinpoint and eliminate obstacles.

• Develop and sustain dashboards that monitor key performance indicators (KPIs), such as seller acquisition costs (CAC), conversion rates at each stage, and Time to First Listing.

• Deliver precise supply-side growth forecasts to leadership based on pipeline velocity and historical insights.

• Monitor the quantity and quality of listed products and pricing to ensure market fluidity.

• Establish, evaluate, and report on key performance indicators (KPIs) for individual sales representatives and the overall sales team.

• Design and oversee sales incentive programs (SIPs) that align representative actions with organizational objectives.

⛳️ Requirements

• Experience: Over 7 years in Sales Operations, including 2–3 years within a marketplace or platform-driven environment.

• You possess an understanding of the distinct challenges involved in "selling" a platform to various sellers (brands, retailers, and individual sellers).

• Analytical Mindset: You interpret spreadsheets as narratives, grasping the “why” behind the figures.

• You are highly analytical yet capable of simplifying complex data and insights into actionable strategies for the sales team.

• AI & Automation Expertise: Practical experience in implementing and managing AI-driven sales tools.

• Comprehensive knowledge of utilizing predictive analytics and machine learning models for forecasting and monitoring pipeline health.

• Incentive Expert: You comprehend the psychology of sales representatives and are skilled in creating compensation plans that motivate without causing negative incentives.

• Builder Mentality: You are adept at transitioning from high-level strategy to addressing intricate details to resolve automation issues or refine lead lists.

🏝️ Benefits

• 401K

• Paid time off

• Dental insurance

• Medical insurance

• Vision insurance

• Disability insurance

• Life insurance options