Head of RPO

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Take charge of the growth, performance, and development of Kelly's RPO business.

• Maintain complete P&L responsibility for the RPO division.

• Drive client acquisition, revenue growth, margin enhancement, and EBITDA improvement.

• Formulate and implement the go-to-market strategy for Kelly RPO.

• Design and lead a high-performance, people-centric culture.

• Own and refine the RPO go-to-market strategy, solution design, and pricing models across different verticals and geographies.

• Foster new logo acquisition, enforce pricing discipline, and enhance margins.

• Develop and introduce unique RPO solutions, including modular RPO, total talent, and embedded recruiting models.

• Act as the executive sponsor for strategic RPO accounts, ensuring governance, NPS performance, and retention.

• Strengthen enterprise client relationships and broaden scope and revenue within existing accounts.

• Lead contract negotiations and redesign solutions.

• Guarantee consistent RPO delivery through SLA management, recruiter productivity standards, and process governance.

• Advocate for ATS, CRM, AI-enabled sourcing, and talent analytics platforms.

• Collaborate with Technology and Operations to enhance the delivery model, lower cost-to-fill, and improve the experience for candidates and hiring managers.

• Align sales, delivery, operations, finance, HR, and marketing with enterprise priorities.

• Shape RPO pursuit strategy, thought leadership, and market differentiation.

• Ensure effective pipeline management, forecast accuracy, and accountability against enterprise KPIs.

• Actively oversee the complete RPO P&L and translate financial performance into operational strategies.

• Utilize workforce data, analytics platforms, and digital tools to identify growth opportunities and make evidence-based decisions.

• Report directly to the President, Staffing, BPO, and RPO Solutions.

⛳️ Requirements

• Over 20 years of progressive leadership experience in the RPO sector.

• Direct responsibility for enterprise-level RPO engagements, P&L ownership, and multi-market delivery operations.

• Proven success in growing RPO revenue and maintaining client relationships during expansion cycles and complex turnaround situations.

• Ability to interpret talent market signals, swiftly adapt RPO strategies and delivery models, and execute effectively in uncertain conditions.

• Experience in driving margin enhancement alongside revenue growth.

• Strong expertise in pricing governance, commercial structuring, and deal economics within RPO contexts.

• Comprehensive understanding of the RPO competitive landscape, enterprise client purchasing behavior, HR technology ecosystem (ATS, HCM, sourcing tools), and regulatory environment both in North America and globally.

• People-first leadership style with a proven history of team development, retention, and fostering a strong culture.

• Strong orientation toward client and candidate experience.

• Executive presence and credibility at the CHRO and C-suite level.

• Proficient in translating RPO value into business outcomes and influencing stakeholders at the board level.

• Demonstrated ability to lead cross-functionally across sales, delivery, operations, finance, and technology.

• Strong analytical aptitude and capability to convert workforce insights into actionable business strategies.

• Proficient in RPO analytics, recruiter productivity metrics, and talent acquisition technology platforms.

• Experience in matrixed, multi-entity, or global environments preferred.

• Background in leading significant organizational transformation within RPO or staffing preferred.

• Willingness to travel as required by business needs.

🏝️ Benefits

• Comprehensive compensation package including applicable benefits for the position.

• Benefits focused on overall well-being.

• Commitment to equal employment opportunity and a diverse, equitable, and inclusive workforce.