Head of Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the CPO and the product leadership team to establish, monitor, and implement product strategy throughout the organization.

• Oversee the product operating rhythm: quarterly business reviews (QBRs), planning cycles, leadership retreats, and cross-departmental rituals.

• Create and sustain dashboards and reporting frameworks that provide leadership with real-time insights into portfolio health, team capacity, and delivery performance.

• Foster alignment among Product, Engineering, and GTM regarding priorities, roadmap milestones, and resource allocation.

• Advocate for the incorporation of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI-assisted research synthesis.

• Collaborate with Engineering and Platform teams to identify opportunities for AI to lessen operational overhead in product delivery processes.

• Establish a framework for product managers to utilize AI in discovery, specification writing, and iteration, while promoting best practice adoption across the organization.

• Stay informed on emerging AI capabilities and translate these advancements into operational enhancements that offer Tempo’s product teams a competitive advantage.

• Manage the core toolset for the Product team, ensuring PMs and designers have the necessary systems to excel in their roles.

• Design and execute scalable processes for roadmap management, intake, prioritization, and tracking cross-team dependencies.

• Develop and conduct onboarding and enablement programs for new product hires, ensuring a swift and consistent ramp-up process.

• Identify and resolve operational gaps before they escalate into organizational bottlenecks.

• Construct the data and insights infrastructure that links product decisions to customer outcomes and business results.

• Manage the voice-of-customer synthesis process, ensuring product leadership receives a regular and structured view of customer feedback, NPS signals, and support trends.

• Collaborate with Data and Analytics to instrument key product metrics and make them accessible to the wider product team.

⛳️ Requirements

• 7+ years of experience in Product Operations, Strategy and Operations, Chief of Staff, or a similar role in a high-growth B2B SaaS company.

• Demonstrated ability to function at both strategic and execution levels — skilled in designing operating models and willing to implement them hands-on.

• Highly knowledgeable about modern AI tools and genuinely enthusiastic about their potential to transform product organizations — you have insights on this and have applied them.

• Strong analytical capabilities, with proficiency in building dashboards, synthesizing intricate data, and communicating insights to a senior audience.

• Outstanding communicator, able to write clearly, lead effective meetings, and foster alignment across functions without direct authority.

• Familiarity with tools such as Jira, Confluence, Notion, BigQuery, Looker, or their equivalents — with a history of enhancing team utilization of these tools.

• Comfortable navigating ambiguity and motivated by creating structure in areas that lack it.

• Experience with the Atlassian ecosystem or project and resource management software is a significant advantage.

🏝️ Benefits

• Remote-first work environment.

• Unlimited vacation available in most of our locations!

• Comprehensive benefits package including health, dental, vision, and savings plans.

• Additional perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams engaged in challenging and exciting work.

• An opportunity to make a meaningful impact on our business.

• A variety of social activities (both in-person and virtual).

• Optional in-person meet-ups and the chance to travel to our international offices.

• Employee referral program.

• And much more!