Head of Product Operations

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the operating system for how Product and Engineering strategize, execute, evaluate, and launch products.

• Facilitate planning sessions, roadmap assessments, and delivery check-ins across Product and Engineering teams.

• Maintain a reliable overview of initiative timelines, dependencies, and potential risks.

• Guide Product Managers and Engineering Managers in setting realistic plans and addressing delivery challenges.

• Link go-to-market strategies and customer requirements to the product roadmap.

• Keep a record of product requirements associated with the pipeline and Annual Recurring Revenue (ARR).

• Monitor customer-lifecycle challenges in collaboration with Customer Success and Professional Services.

• Consolidate product, delivery, customer, and revenue data for informed product and leadership decision-making.

• Establish product and delivery Key Performance Indicators (KPIs) and manage dashboards and reporting.

• Prepare updates for executives, the board, and all-hands meetings.

• Ensure alignment of Product and Engineering plans across Go-To-Market (GTM), Customer Success, Services, Finance, and leadership.

• Oversee release notes, customer communications, and internal training initiatives.

• Participate in customer visits, calls, and reviews, integrating feedback into planning.

• Manage daily operations of the product organization.

• Create executive communication briefs and lead special projects.

• Act as a member of the Product Leadership Team and serve as the right hand to the Chief Product Officer (CPO).

⛳️ Requirements

• A minimum of 8 years of experience in product operations, program or delivery management, product management, business operations, or a chief-of-staff role at a B2B SaaS company.

• At least 3 years of experience working collaboratively across Product and Engineering departments.

• Proven history of establishing an operating rhythm and monitoring delivery across multiple product and engineering teams.

• Experience in coaching teams to enhance predictability.

• Practical experience in consolidating data from various systems into a unified view.

• Familiarity with developing KPIs and reporting mechanisms utilized by executives for decision-making.

• Strong executive communication skills, including drafting leadership briefs, executive updates, or board materials.

• Comfortable engaging directly with customers, including attending on-site visits.

• Proven track record as a trusted partner to senior leaders, managing daily operations and special projects.

• Exceptional attention to detail and commitment to follow-through.

• Regular use of AI tools in personal work.

• Willingness to travel as necessary for customer visits and team offsites, approximately 1-2 times per quarter.

• Experience in enterprise SaaS focusing on supply chain, manufacturing, or logistics.

• Proficient with Jira and Confluence, Pendo, Salesforce, or HubSpot.

• Experience managing release communications or launch programs for both customers and internal teams.

• Ability to assess product adoption and usage.

• Background as a Product Manager, Engineering Manager, Program Manager, or Chief of Staff to a product or engineering leader.

• Completion of the Predictive Index Assessment is required upon application, along with confirmation of completion.

🏝️ Benefits

• Group benefit plans including health, dental, and vision starting on day one.

• Benefit premiums fully covered by the employer.

• 100% parental leave top-up for 15 weeks for any parent of biological or adopted children.

• Flexible paid vacation policy.

• RRSP Matching Program.

• 401K program.

• Tools and resources to facilitate fully remote work.

• Team offsites approximately 1-2 times each quarter.