Head of Product

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Pulse’s product roadmap from the pre-launch stage through scaling, balancing innovation from zero-to-one with optimization from one-to-100.

• Identify and prioritize features that enhance member engagement, retention, and clinical outcomes throughout care journeys lasting 4–12 months.

• Set product metrics, define success criteria, and create feedback loops to enhance the member experience.

• Collaborate with clinical, regulatory, and compliance teams to ensure adherence to healthcare standards while sustaining the pace of innovation.

• Create AI-driven experiences utilizing agentic capabilities, conversational interfaces, and tailored recommendations.

• Develop assessment frameworks to evaluate AI performance, accuracy, safety, and member satisfaction.

• Make strategic choices regarding AI models, LLMs, and fine-tuning methodologies.

• Work alongside clinical, ML engineering, applied AI, design, data science, clinical operations, growth, marketing, and commercial teams.

• Enhance model performance, latency, cost-efficiency, and reliability in a production environment.

• Apply AI tools throughout research, prototyping, testing, and market launch preparations.

• Create strategies for activation and long-term retention in both B2C and B2B2C contexts.

• Craft onboarding processes, engagement loops, and re-engagement strategies aimed at fostering sustained behavior change.

• Examine member behavior, identify drop-off points, and analyze engagement trends.

• Formulate hypotheses and conduct experiments to boost conversion rates, engagement, and retention.

• Represent the product in executive discussions, client presentations, and the sales process.

• Simplify complex AI product concepts for clinical teams, executives, and clients.

• Cultivate stakeholder relationships to gain support and resources for the product.

⛳️ Requirements

• 6–8 years of experience in product management, with a minimum of 3 years dedicated to AI products or consumer-oriented digital health products.

• Demonstrated success in launching 0-to-1 products and scaling them to large user bases.

• Extensive experience in AI-first product development, covering LLMs, agentic experiences, and evaluation frameworks.

• Strong product intuition for consumer experiences that require sustained engagement over 4–12 month periods.

• Background in B2C or consumer technology companies, with a focus on growth, activation, and retention strategies.

• In-depth understanding of AI models, their capabilities, limitations, and production optimization techniques.

• Ability to navigate ambiguity and make swift decisions with incomplete information.

• Exceptional communication abilities with a knack for influencing cross-functional teams and presenting to executive audiences.

• Minimum Level 1 AI proficiency; candidates should showcase how AI plays a role in their work.

• Preferred: experience in high-growth startups; usage of AI tools to expedite product development; a technical background or strong collaboration skills with engineering; familiarity with direct consumer and enterprise/B2B2C distribution channels.

🏝️ Benefits

• Sword provides additional benefits beyond total compensation; country-specific benefits may differ and will be outlined separately.

• Variable compensation, bonuses, or sales incentives may be included as part of total compensation.

• Private company stock options may be available as part of total compensation.

• Total compensation is adjusted based on impact and exceptional performance.