Head of Product

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Pulse’s product roadmap from pre-launch to scaling, balancing innovative development with optimization strategies.

• Identify and prioritize features that enhance member engagement, retention, and clinical outcomes across care journeys lasting 4 to 12 months.

• Set product metrics, success criteria, and feedback mechanisms to enhance the member experience.

• Collaborate with clinical, regulatory, and compliance teams to ensure adherence to healthcare standards while maintaining innovation speed.

• Create AI-first experiences utilizing agentic capabilities, conversational interfaces, and tailored recommendations.

• Establish evaluation frameworks to assess AI performance, accuracy, safety, and member satisfaction.

• Make informed strategic decisions regarding AI models, LLMs, and fine-tuning methods.

• Work closely with clinical, ML engineering, applied AI, design, data science, clinical operations, growth, marketing, and commercial teams.

• Enhance model performance, latency, cost-efficiency, and reliability in production environments.

• Employ AI tools across research, prototyping, testing, and market entry preparations.

• Develop activation and long-term retention strategies for both B2C and B2B2C contexts.

• Design onboarding processes, engagement strategies, and re-engagement plans for sustained behavior change.

• Examine member behavior, identify drop-off points, and analyze engagement trends.

• Formulate hypotheses and conduct experiments aimed at boosting conversion, engagement, and retention rates.

• Represent the product in executive meetings, client presentations, and sales discussions.

• Simplify complex AI product concepts for clinical teams, executives, and clients.

• Cultivate stakeholder relationships to ensure product support and resource allocation.

⛳️ Requirements

• 6 to 8 years of experience in product management, with a minimum of 3 years dedicated to AI products or consumer-facing digital health solutions.

• Demonstrated success in launching 0-to-1 products and scaling them to substantial user populations.

• Extensive experience in AI-first product development, encompassing LLMs, agentic experiences, and evaluation practices.

• Strong product acumen for consumer experiences requiring sustained engagement over 4 to 12 month periods.

• Background in B2C or consumer technology companies, with a focus on growth, activation, and retention strategies.

• In-depth understanding of AI models, their capabilities, limitations, and optimization in production environments.

• Ability to navigate ambiguity and make swift decisions with incomplete information.

• Exceptional communication skills, with the capacity to influence cross-functional teams and present effectively to executive audiences.

• Minimum Level 1 AI proficiency; candidates must clarify how AI integrates into their work.

• Preferred: experience in high-growth startups; utilization of AI tools to expedite product development; technical expertise or strong collaboration skills with engineering teams; familiarity with direct consumer and enterprise/B2B2C distribution methods.

🏝️ Benefits

• Sword provides additional benefits beyond total compensation; specific benefits may vary by country and will be detailed separately.

• Variable compensation, bonuses, or sales incentives may be included as part of the overall compensation package.

• Private company stock options may be part of total compensation.

• Total compensation is adjusted based on impact and exceptional performance.