Head of Performance

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of client results across all brands, channels, and pods.

• Report directly to the Founder.

• Lead the teams for Paid Social, Paid Search, and Creative Strategy.

• Develop a growth model that encompasses offers, conversions, creative elements, and distribution.

• Manage retention, expansion of Monthly Recurring Revenue (MRR), and the proportion of clients achieving growth objectives.

• Act as the executive sponsor for significant founder relationships.

• Create forecasting and target-setting frameworks for each account.

• Transform the outcome model into a Standard Operating Procedure (SOP).

• Educate the team on the established model.

• Contribute to the development of the standard service offering.

• Merge media and creative planning, testing, and reporting processes.

• Set a creative hit-rate as a key performance indicator.

• Mentor three leads and a team of over 15 individuals into future department leaders.

• Oversee hiring processes and cultivate leadership within the team.

• Engage in commercial planning as part of the leadership team.

• Add rigor to pitches and assist in ensuring that acquired brands can achieve growth.

⛳️ Requirements

• A minimum of 5 years of experience in performance or growth on the agency or Direct-to-Consumer (DTC) side.

• Proven track record of scaling seven-figure e-commerce brands to eight figures.

• Strong proficiency in testing, scaling, attribution, funnels, and Conversion Rate Optimization (CRO) across platforms like Meta, TikTok, and search engines.

• Capability to conduct a quick audit of an account in 30 minutes and pinpoint the primary constraint.

• Genuine experience in creative strategy.

• Ability to assess creative work based on its commercial viability.

• Knowledge of Customer Acquisition Cost (CAC), Marketing Efficiency Ratio (MER), contribution margin, Lifetime Value (LTV), and payback periods.

• Experience in managing other managers.

• Proven experience in creating models for teams to implement.

• Presence and confidence at a founder level, along with comfort in navigating ambiguity.

• Experience on both agency and brand sides, particularly in retention, CRO, or offer strategy; familiarity with AI, Triple Whale, and Shopify is a plus.

🏝️ Benefits

• 25 days of leave, in addition to Christmas Eve, New Year's Eve, and your birthday off.

• Up to 30 days of remote work per year.

• Private health insurance available after 6 months.

• Life insurance coverage.

• Healthcare cash plan.

• Company pension scheme.

• Performance-related bonus.

• Annual salary reviews.

• Clearly defined progression plan.

• Continuous training opportunities.

• Monthly incentives.

• Kudos reward program.

• Option to work from our London office in Camden.