Head of Partner Account Management

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee and expand KaiPod’s school success operations throughout our network.

• Establish the standards for outstanding school success within the KaiPod Network and formulate the strategy for supporting founders in areas such as academics, operations, enrollment, and finance.

• Create systems to mentor school leaders who are establishing successful, sustainable microschools.

• Recognize trends across the network and translate them into actionable strategies.

• Collaborate closely with our cross-functional teams to ensure that insights from founders directly influence our development and the way we support schools at scale.

• Manage the commercial performance of the company-operated sites and partner network.

• Recruit, lead, and cultivate a high-performing team of account managers.

⛳️ Requirements

• More than 7 years of experience in school leadership, customer success, or related roles that support school operators, founders, or education entrepreneurs.

• Proven experience in building, managing, or scaling account management or partner success teams, including defining success metrics, creating systems, and mentoring team members.

• A strong focus on customer satisfaction.

• Documented experience in coaching school leaders, entrepreneurs, or operators in nontraditional educational settings.

• Comfort in navigating various areas such as school operations, finance, enrollment, marketing, and academics.

• A proactive approach to problem-solving.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.

• Flexible work arrangements.