Head of Operations – eCom DTC Brand

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for back-end operations, which encompass supply chain management, inventory planning, third-party logistics (3PL) and fulfillment, manufacturing partnerships across Asia, returns processing, and vendor and agency oversight.

• Develop, document, assign responsibility for, and evaluate recurring processes through systems and standard operating procedures (SOPs) in Notion.

• Identify gaps in functionality, define roles, create performance scorecards, and manage the recruitment, screening, hiring, and onboarding of team members.

• Establish a team of 4–6 functional leaders who will independently manage their areas within 12 months.

• Oversee weekly operational reporting and create a single source of truth for inventory levels, stockouts, cost per order, channel and subscription revenue, vendor performance, and operational key performance indicators (KPIs).

• Translate decisions into documented specifications with assigned owners, deadlines, and clear definitions of completion, ensuring follow-through until tasks are completed.

• Create an accurate inventory system of record and purchase order (PO) calendar.

• Automate the reporting of subscription and channel revenue.

• Design a concise one-page weekly operations scorecard.

• Develop a comprehensive SOP library that is fully owned.

• Generate vendor scorecards for every agency and partner.

• Maintain a current hiring pipeline with role-specific scorecards and work-sample assessments.

• Establish repeatable onboarding processes and develop any necessary departments that currently do not exist.

• Minimize the Founder’s involvement in daily operations, ultimately making the role unnecessary for routine execution.

⛳️ Requirements

• Minimum of 3 years of experience in operations within a physical product or direct-to-consumer (DTC) company.

• Preferably experienced in managing a brand with annual revenues between $20M and $50M.

• Direct ownership or exposure to supply chain management, inventory control, 3PL/fulfillment, customer support operations, creative processes, and growth teams.

• Documented evidence of having built something from the ground up, with the ability to demonstrate this achievement.

• Experience in hiring, onboarding, managing personnel, and, when necessary, conducting terminations.

• Proficient in Shopify, Notion, spreadsheets, and Claude/AI tools.

• Knowledgeable about lead times, purchase orders, landed costs, inventory, fulfillment, and 3PLs.

• Willingness to engage in hands-on work, including detailed spreadsheet inventory reconciliation.

• Capable of diagnosing operational challenges by tracing changes back to their root causes.

• Comfortable operating in environments where processes or functions are either broken or not well-defined.

🏝️ Benefits

• Possibility of an equity discussion at the 12-month milestone, dependent on performance and progression towards the COO criteria.