Head of Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead business operations and drive execution towards strategic objectives.

• Create and oversee effective operating rhythms, governance, and performance monitoring.

• Coordinate efforts across Product, Engineering, Services, Customer Success, Sales, Finance, and Marketing to achieve business results.

• Manage the delivery of strategic customer programs, ensuring commitments are fulfilled and risks are proactively mitigated.

• Promote operational excellence throughout product launches, implementations, cloud migrations, and customer deployments.

• Enhance transparency regarding priorities, dependencies, resources, risks, and escalations within the organization.

• Oversee partner and ecosystem operations to facilitate customer delivery and foster business growth.

• Assist in executive decision-making through business planning, performance assessments, investment proposals, and operational insights.

• Create scalable processes and operational frameworks that support growth, efficiency, and customer satisfaction.

• Serve as a trusted partner to the President & GM, enhancing leadership effectiveness and promoting organizational alignment.

⛳️ Requirements

• Extensive experience in software business operations, product operations, delivery operations, professional services operations, or a similar leadership role.

• Demonstrated capability to drive execution across Product, Engineering, Services, Customer Success, Sales, Finance, and Marketing.

• Experience in complex enterprise software environments with lengthy sales cycles, strategic accounts, and high delivery expectations.

• Strong discipline in program and operational cadence.

• Ability to navigate ambiguity, competing priorities, and cross-functional challenges.

• Experience in supporting executive-level business reviews, transformation projects, investment proposals, or strategic planning.

• Excellent commercial judgment, with an understanding of revenue, margin, renewals, services delivery, customer success, and resource allocation.

• Capability to engage credibly with senior executives, operational leaders, customers, and external partners.

• Preferred, but not essential: Experience in Aerospace & Defense software.

• Familiarity with technical publications, S1000D, IETM/IETP, CSDB, XML, structured content, or content lifecycle systems.

• Experience with private cloud, on-premise enterprise software, SaaS transitions, or hybrid deployment models.

• Involvement in acquisition diligence, carve-outs, integration planning, or strategic investment evaluations.

• Experience working with defense primes, government agencies, civil aviation customers, or regulated enterprise clients.

• Experience managing white-labeled, partner-dependent, or ecosystem-based product offerings.

• Knowledge of security, compliance, export control, or operating requirements for defense customers.

🏝️ Benefits

• Comprehensive paid time off package, in addition to company holidays, a birthday day off, paid volunteer time, and fully paid parental leave.

• 401(k) retirement plan with company matching contributions.

• Organization-wide agile work policy offering flexible work arrangements.

• Opportunities for training, professional development, and personal growth.

• Intelligent, engaged colleagues and a global culture that values diversity, innovation, and opportunity.