Head of Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop and oversee the operating system for Advantage HQ.

• Take ownership of operational excellence within the client delivery organization.

• Ensure timely execution and high standards from client delivery teams.

• Establish operational rhythms to proactively identify delivery risks.

• Foster accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams.

• Design and continuously enhance company operations.

• Create scalable systems, standard operating procedures (SOPs), dashboards, reporting mechanisms, and operating cadences.

• Utilize AI, automation, and technology to minimize manual tasks and boost efficiency.

• Eliminate operational bottlenecks and ensure departments have clear KPIs, ownership, and performance visibility.

• Lead operational excellence within Finance, encompassing budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls.

• Enhance operational planning and resource allocation.

• Direct Talent & People operations, including recruiting, onboarding, employee support, and people management.

• Ensure that hiring aligns with company growth and critical roles are filled promptly.

• Conduct weekly business reviews and operational planning sessions.

• Propel company-wide initiatives from planning through to execution.

• Hold teams accountable for commitments, deadlines, and measurable results.

• Create visibility into company performance through dashboards, KPIs, and reporting.

• Act as the CEO’s strategic partner in execution and operational scaling.

• Develop systems that reduce reliance on the founder and facilitate predictable operational excellence.

⛳️ Requirements

• 7–12+ years of leadership experience in operations within a rapidly growing company.

• Proven experience leading multiple business functions concurrently, including client operations, finance, and people operations.

• Experience in scaling organizations through periods of rapid growth.

• Strong grasp of operational systems, financial management, organizational design, and performance management.

• Demonstrated ability to create scalable processes that enhance execution.

• Excellent commercial judgment with the capacity to balance client outcomes with operational efficiency.

• Outstanding leadership, communication, and decision-making abilities.

• Highly analytical with a proactive approach and sense of ownership.

• Comfortable working in fast-paced environments characterized by ambiguity and constant change.

• Experience in scaling organizations from around 100 employees to over 300 employees.

• Background in leading operations within an agency, professional services firm, SaaS business, or high-growth startup.

• Familiarity with the Entrepreneurial Operating System (EOS).

• Experience managing teams distributed globally.

• Expertise in implementing AI and automation to enhance operational efficiency.

• Experience in direct partnership with founders and executive teams.

🏝️ Benefits

• Performance bonus.

• Equity participation.

• Fully remote working environment.

• Infrastructure for distributed team collaboration.

• Flexibility to work from the location that suits you best.