Head of IT

This is a fully remote position, open to applicants in Ukraine, +1 more country.

📋 Description

• Take charge of and enhance Boosta’s internal IT operations.

• Integrate IT, Jira, and InfoSec into a cohesive and efficiently managed internal IT service.

• Oversee the quality of HelpDesk services and maintain SLA standards.

• Recognize recurring problems and address their root causes.

• Streamline onboarding, offboarding, equipment management, access, and support processes.

• Foster automation and self-service capabilities.

• Manage Jira as an internal process management platform.

• Assess Jira requests based on business value, ownership, impact, and complexity cost.

• Assist business and infrastructure teams in designing scalable workflows within Jira.

• Ensure the implementation of the InfoSec roadmap.

• Govern access management in collaboration with relevant teams.

• Supervise access reviews, offboarding controls, MDM, and other security measures.

• Monitor vulnerability remediation and security-related action items.

• Create a unified operating model for HelpDesk, Jira, and InfoSec.

• Establish and manage priorities across various teams.

• Develop clear roadmaps and provide regular reporting.

• Oversee team performance and professional growth.

• Enhance cost efficiency, license utilization, and operational effectiveness.

• Collaborate proactively with business units and infrastructure teams.

⛳️ Requirements

• Proven experience in managing IT operations, HelpDesk, infrastructure, or similar technical service teams.

• Familiarity with Jira administration or ownership of internal workflow/process platforms.

• Capability to critically assess business requests and confirm their value before execution.

• Experience utilizing automation or AI tools for internal operations.

• Knowledge of InfoSec operations, including access management, security controls, MDM, vulnerability management, audits, and security awareness.

• Strong analytical skills: metrics, dashboards, service analytics, and cost efficiency.

• A solid service delivery focus: SLA adherence, ticket management, service quality, backlog prioritization, and CSAT.

• Effective communication skills with business teams, non-technical stakeholders, and senior management.

• Upper-Intermediate English proficiency or higher, both written and spoken.

🏝️ Benefits

• 28 business days of paid leave.

• Flexible working hours and the option to work remotely.

• Medical insurance and mental health support.

• Funding for courses and training.

• English language classes and speaking clubs.

• Access to an internal library and educational events.

• Exceptional corporate events and team-building activities.