Head of Internal Control & Resilience Group Operations

This is a fully remote position, open to applicants in Egypt.

📋 Description

• This position is responsible for leading enterprise-level governance, control assurance, and risk management practices, which include the proactive identification of control deficiencies, mitigation of systemic risks, and fostering a strong risk-aware culture throughout operations.

• Beyond the primary GRC duties, this role has expanded to encompass: Enterprise Governance Leadership, Control Transformation & Integration, Operational Risk Event (ORE) Governance, Enterprise Reconciliation Assurance, and Resilience & Risk Alignment.

• Key Result Areas: Plan, execute, and report on GRC reviews within operational units; Identify, assess, and communicate risks, control gaps, and thematic issues; Lead the structuring and execution of OGRM; Supervise the reconciliation control framework for all account types; Promote the reduction of aged and unreconciled items.

⛳️ Requirements

• Over 20 years of experience in banking operations, internal controls, risk management, or auditing.

• Demonstrated success in leading GRC or control assurance functions.

• Experience in managing cross-functional teams across multiple countries.

• Familiarity with reconciliation processes, regulatory frameworks, and large-scale transformation projects.

🏝️ Benefits

• The Internal Controls & Resilience role within Group Operations is tasked with enhancing and reinforcing the internal control, governance, risk, and assurance framework throughout Group Operations.

• This position acts as a 1.5 Line of Defense, functioning as a strategic link between first-line operations and second/third-line functions (Risk, Compliance, Finance, Audit), ensuring robust control design, effective execution, and ongoing improvements in the operational risk environment.

• The role necessitates strong leadership across functions, balancing collaboration with business units while upholding independent assurance rigor, ensuring that operational controls are not only compliant but also efficient, scalable, and in line with the bank's strategic and regulatory goals.

• Operates in a multi-country, multi-functional environment (UAE, India, Egypt, Pakistan, IBG).

• Engages in a high-volume transaction environment covering payments, trade, cards, treasury, retail, and corporate banking.