Head of Infrastructure Operations

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Create and implement a thorough infrastructure operations strategy that aligns with the objectives of the company.

• Collaborate with teams in product operations, procurement, and infrastructure design to determine the needs of infrastructure operations, define hardware specifications, and establish the company’s infrastructure standards.

• Supervise the daily activities of the infrastructure operations team to ensure prompt resolution of incidents, problems, and service requests.

• Establish and uphold best practices, policies, and procedures for infrastructure operations to ensure high system availability and swift incident resolution.

• Develop and track Service Level Agreements (SLAs) while using data-driven strategies to assess and enhance operational efficiency and effectiveness.

• Promote innovation and assess emerging technologies to streamline infrastructure maintenance, minimize costs, and improve operational capabilities.

• Manage vendor and service provider relationships, ensuring that hardware support agreements are renewed and updated promptly while effectively managing contracts.

• Create and manage the infrastructure operations budget, making strategic choices to optimize resource distribution and control expenses.

• Lead, mentor, and motivate a team of infrastructure operations engineers, cultivating a culture of collaboration, innovation, and continuous improvement.

• Establish clear performance objectives, conduct regular performance evaluations, and offer guidance and support for career development.

⛳️ Requirements

• Demonstrated experience in a senior-level operations management position, ideally as a Head of Infrastructure Operations or a comparable role.

• Comprehensive understanding of data center infrastructure, including server equipment, networks, cloud computing, and power distribution systems.

• Strong familiarity with ITIL principles and best practices.

• Exceptional leadership and people management abilities, including performance management and the development of high-performing teams.

• Strong analytical and problem-solving skills, with the capacity to make decisions based on data.

• Excellent communication and interpersonal abilities, capable of collaborating effectively with stakeholders at all levels of the organization.

• Bachelor's degree in computer science, information technology, or a related discipline.

🏝️ Benefits

• Competitive compensation

• Flexible working hours with hybrid or remote options, depending on your role

• Opportunity to work from anywhere in the world for up to 45 days per year

• Private medical insurance for you and your family*

• Additional paid vacation and sick leave days*

• Support for important life moments and celebrations

• Language courses to assist in connecting and growing

• Modern, inviting offices equipped with snacks, drinks, and entertainment*

• Team sports and social activities*