Head of Global Tech Renewals – Go to Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and expand a team of Renewals Managers and Team Leads, cultivating a culture of high performance, accountability, and ongoing improvement.

• Supervise the entire renewal lifecycle, including contract and entitlement review, quote preparation, customer negotiation, and final agreement and booking within our Order Management System (OOS), Salesforce (SFDC), and CPQ.

• Enhance retention rates and safeguard ARR by developing and implementing strategies aimed at maximizing pricing (including enforcing indexation) and securing long-term agreements.

• Serve as the strategic connector between the Renewals team and Account Managers (AMs), Legal, Finance, Commercial Operations, and Fulfilment.

• Act as the senior escalation point for intricate customer negotiations, commercial adjustments, and at-risk renewals, ensuring seamless transitions and reduced churn.

• Lead and advocate for initiatives that streamline renewals workflows. Collaborate with Growth Tech and IT teams to promote essential system integrations, implement AI-powered contract risk intelligence, and automate quoting and assignment processes.

⛳️ Requirements

• Over 10 years of progressive experience in renewals, customer success, or leadership within commercial sales operations.

• More than 7 years of experience in managing, coaching, and scaling diverse, globally distributed teams.

• Proven track record in safeguarding ARR, negotiating complex enterprise software contracts, and executing renewal strategies at scale.

• Comprehensive understanding of SaaS subscription models, entitlement structures, and quoting/invoicing workflows.

• Proficient in CRM systems (with a strong preference for Salesforce) and intricate Order Management Systems.

• Outstanding communication and presentation abilities, capable of influencing cross-functional stakeholders (Sales, Legal, Finance) at all levels, including executive leadership.

• Demonstrated capability to negotiate with high-level procurement and senior purchasing officials.

• Responsible for weekly, monthly, and quarterly forecasting activities, along with experience in annual budget planning and revenue target management.

• Analytical mindset with the ability to leverage data for trend identification, accurate forecasting, and proactive business decision-making.

• Proficiency in written and spoken English is mandatory.

🏝️ Benefits

• Health insurance

• Professional development opportunities