Head of Final Expense Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Final Expense Sales division, responsible for leading multiple teams and enhancing performance.

• Establish and manage KPIs related to production, activity, efficiency, and quality; cultivate a data-driven performance culture with clear accountability at every level.

• Lead, develop, and expand a high-performing team of licensed agents and managers — recruiting top talent, creating career pathways, and sustaining a performance-driven culture.

• Create and continuously refine sales playbooks, scripts, and sales strategies specifically designed for Final Expense customers.

• Develop coaching initiatives that include call reviews, shadowing, certifications, and performance enhancement plans for both managers and agents.

• Collaborate with Product and Marketing teams to formulate shared testing and experimentation roadmaps.

• Establish and oversee staffing plans in collaboration with Finance and Marketing, ensuring coverage, ramp capacity, and productivity targets are achieved.

• Design and adapt compensation structures that align incentives for agents and managers with overall business outcomes.

⛳️ Requirements

• 8–12+ years of experience in sales leadership, with direct responsibility for managing inside sales teams of 30+ in a B2C or high-volume direct-to-consumer setting.

• Demonstrated success in leading a sales organization — surpassing revenue goals and scaling a business through headcount expansion and operational enhancements.

• Significant expertise in final expense, whole life, or related protection products is highly preferred; candidates with backgrounds in B2C insurance, insurtech, or high-velocity consumer sales will be considered.

• Experience in designing and managing agent compensation plans, performance management systems, and staffing models at scale.

• Strong analytical skills with proficiency in forecasting, pipeline management, and modern CRM and telephony systems (Salesforce, Regal, or similar); capable of translating data into swift action.

• Exceptional coach and talent developer — proven history of enhancing managerial capabilities and fostering high-performance team cultures.

• Naturally adept at cross-functional collaboration; skilled in leveraging data and customer insights to influence Product, Marketing, and Operations.

• Excels in a dynamic, technology-driven environment with a strong propensity for action, high accountability, and a builder's mindset.

🏝️ Benefits

• You can find further details of our US benefits at https://www.ethoslife.com/careers/