Head of FDE

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead, mentor, and develop a team of Forward Deployed Engineers and Deployment Strategists.

• Recruit engineers who are customer-facing and possess a strong understanding of AI, along with strategists.

• Review Statements of Work, client briefs, and stakeholder maps in collaboration with Account Executives and deployment leaders.

• Maintain a focus on deployment processes that convert and alleviate stakeholder challenges.

• Assign deployment leaders based on technical complexity and oversee team capacity management.

• Define the technical strategy for 90-day Proofs of Concept and 7-day value sprints.

• Resolve intricate build challenges related to agent design, data integration, and workflow connections.

• Ensure the quality of discovery, construction, and testing using real customer data prior to demonstrations.

• Take ownership of expansion scope, business cases, and integration strategies for client systems.

• Make go/no-go determinations regarding data readiness.

• Conduct weekly field-work reviews and transform reusable workarounds into product enhancements.

• Collaborate with Engineering and Product teams to provide field-to-product feedback.

• Manage team health metrics, including time to value, agent outputs, efficiency, reusable assets, expansion workflows, ramp-up, and retention.

• Report directly to the COO.

⛳️ Requirements

• Proven experience in leading forward deployed, solutions, or implementation engineering teams within B2B software.

• Extensive knowledge of AI and engineering; experience in delivering LLM or agent systems to production.

• Hands-on experience with enterprise integrations such as ERP, WMS, TMS, or equivalent systems.

• Experience collaborating directly with customers’ IT and data teams.

• Operational insight to identify processes suitable for automation and to align executives and operators.

• A strong track record of recruiting and training customer-facing technical personnel.

• A keen interest in supply chain and logistics operations (industry experience is advantageous but not essential).

• A proactive approach to shipping, comfort with ambiguity, a sense of ownership, and strong cross-functional collaboration skills.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to support work-life balance.