Head of Engineering Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and lead one of Verista's essential service lines encompassing engineering, commercial, manufacturing, and OT automation.

• Establish service line offerings and ensure sufficient Delivery Director subject matter expert coverage.

• Align the go-to-market strategy with Client Services, Delivery, Sales, Marketing, and Executive Leadership Team (ELT).

• Define and oversee the annual service-line profit and loss (P&L), revenue growth objectives, margins, and EBITDA.

• Co-manage strategic account planning and enhance services within key accounts.

• Directly supervise Delivery Directors to support service-line growth and execution.

• Perform technical project work as a subject matter expert, project leader, and/or project/program manager.

• Lead daily project activities to ensure that delivery aligns with customer and company objectives.

• Maintain billable utilization targets.

• Own solutioning and delivery methodologies, including scalable managed-service offerings.

• Ensure projects and processes adhere to both organizational and customer policies and objectives.

• Aid in lead generation and evaluate, assess, and define contract scopes and estimates.

• Provide technical expertise and support relationship development throughout the sales process.

• Assist in growth and strategic planning for expansion within existing and prospective customers.

• Contribute insights on marketing, website, and growth strategies.

• Complete performance management plans and conduct bi-annual reviews for direct reports.

• Review executive recommendations for merit increases and annual bonuses.

• Collaborate with HR and leadership on career development and succession planning.

• Identify training gaps and work with HR and Training to address them.

• Offer cross-functional direction to employees, OEMs, contractors, and clients to achieve project goals and deadlines.

⛳️ Requirements

• Bachelor’s degree in a technical (STEM) field.

• 15+ years of experience in a GMP regulated environment with direct experience managing or leading relevant service line projects in a life sciences context.

• 10+ years of experience in professional services and consulting.

• 7+ years of experience in business development and customer relations within professional services.

• Expert-level knowledge of FDA regulations, ISPE guidelines, and ISO standards.

• Familiarity with GAMP5, Good Documentation Practice (GDP), ASTM-E2500, ISO 14971, ISPE Applied Risk Management for C&Q, ISPE Science and Risk Based Approach, and ICH 8, 9, 10.

• Comprehensive understanding of process systems, workflows, optimization techniques, risk management, and project management.

• Experience in a fast-paced, high-growth, results-oriented environment.

• Proven experience managing multiple projects exceeding $5 million.

• Previous supervisory experience managing at least 20 individuals, including 3-5 direct reports.

• Ability to engage, interact, and present to C-level executives, project managers, plant engineers, supervisors, and operators.

• Capacity to strategically negotiate with clients and employees in high-pressure situations.

• Strong leadership skills with a proven track record in practical validation knowledge, timely project delivery, project management, cost control, and customer satisfaction.

• Capability to provide guidance on industry standards and regulatory requirements.

• Intermediate to expert proficiency in WORD, EXCEL, and PROJECT.

• Excellent English communication skills, both written and verbal.

• Ability to guide teams through high-pressure client service-oriented projects.

• Regular travel by air and ground, including overnight stays, is required.

• Average work hours are approximately 45-50 hours/week.

• Must sign an Employment Agreement document.

🏝️ Benefits

• Competitive salary along with performance-based incentive programs.

• Company-paid Life, Short-Term, and Long-Term Disability Insurance.

• Medical, Dental & Vision insurance options.

• Flexible Spending Account (FSA), Dependent Care Assistance Reimbursement (DCARE), and Commuter Benefits.

• Supplemental Life, Hospital, Critical Illness, and Legal Insurance.

• Health Savings Account (HSA).

• 401(k) Retirement Plan with employer matching benefits.

• Paid Time Off with rollover options and paid holidays.

• Sick leave as needed.

• Tuition Reimbursement program.

• Engaging team social activities.

• Employee recognition initiatives.

• Employee Referral Program.

• Paid parental leave and bereavement leave.

• Opportunities for growth within a fast-paced organization that prioritizes its people.

• Eligibility for Senior Leadership Incentive programs.