Head of Delivery, AI Operations

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Oversee the execution of AI services which encompass data collection and annotation, adversarial testing, and moderation for AI content safety.

• Lead a global team composed of Operations Managers.

• Guarantee timely and cost-effective delivery that meets or surpasses customer quality standards.

• Collaborate with Sales Enablement and Business Development teams to define, propose, and secure new client opportunities.

• Create and manage specialized operational protocols applicable to full-time employees, remote workers, and freelancers.

• Work alongside Quality, Training, PMO, Sales, Product, and Engineering teams to enhance automation and improve delivery results.

• Cultivate a high-performance culture centered on continuous learning and enhancement.

• Propel the testing, iteration, and scaling of efficient, outcome-driven workflows.

• Provide thought leadership on project delivery and collaborate with clients to define and produce high-quality results.

• Supervise the creation of new production protocols across various projects.

⛳️ Requirements

• A minimum of 7 years in Operations leadership roles.

• Ideal candidates will have experience in organizations delivering HITL, RLHF, and evaluation services to LLM developers, Mag7 companies, AV builders, and Robotics firms.

• Profound understanding of LLMs, Generative AI workflows, and multi-modal data structures, which include video, spatial, and sensor fusion.

• In-depth knowledge of large language models, generative AI workflows, and data structures.

• A strong commitment to expanding knowledge in Robotics and Physical AI technologies.

• Excellent communication and leadership abilities.

• Capacity to engage effectively with customers, internal stakeholders, and international teams.

• Proven history of managing teams in a fast-paced environment with a focus on results.

• Skill in addressing ambiguous issues through testing, iteration, and scaling of solutions.

• Strong analytical capabilities with the ability to extract actionable insights from complex data.

• Willingness to travel up to 25%.

• Must reside in the UK or Ireland.

🏝️ Benefits

• Competitive salaries in the industry.

• Comprehensive benefits packages.

• Wellness support available.

• An inclusive work environment.

• Opportunities for internal mobility.

• Professional development available at every stage of an employee's career.

• Reasonable accommodations provided during the hiring process.