Head of Customer Solutions EU – Intelligent Operations Platform

This is a fully remote position, open to applicants in Germany.

📋 Description

• Build and lead high-performing consulting and implementation teams.

• Develop capabilities to provide scalable, high-impact IOP solutions.

• Shape effective working methodologies and facilitate organizational growth.

• Oversee the comprehensive delivery of IOP, including PoCs, pilots, and global rollouts.

• Convert customer processes into scalable solution designs.

• Ensure measurable outcomes by establishing clear KPIs and success criteria.

• Integrate IOP into customer IT architectures, such as MES, ERP, LIMS, data platforms, and AI.

• Drive the transition from pilot projects to multi-site and global programs.

• Collaborate with Sales on strategic accounts and pre-sales initiatives.

• Achieve ARR growth, service revenue, and substantial customer value.

• Promote user adoption, value realization, and high renewal rates.

• Maintain the highest renewal rates by ensuring customer value and addressing risks proactively.

• Ensure technically proficient and scalable implementations.

• Cultivate strong collaboration with Development and DevOps teams.

• Propel continuous improvement, innovation, and operational stability.

⛳️ Requirements

• Over 7 years of experience in Pharma Operational Excellence or digitalization within pharmaceutical manufacturing.

• Documented experience in leading software PoCs and pilots within corporate or global programs.

• Leadership experience in building, developing, and transforming teams.

• Strong commercial acumen with the ability to effectively partner with Sales and drive growth.

• Exceptional stakeholder management and communication skills, including interaction with senior leadership.

• Structured, hands-on, and solution-oriented approach with a high degree of ownership.

• Adaptable and resilient in dynamic, fast-paced settings.

• Willingness to travel and collaborate with international customers and teams.

• Proficient in both English and German.

🏝️ Benefits

• Great team spirit – Work with colleagues who make collaboration enjoyable and always support one another.

• Personal development – We nurture your strengths and provide the opportunity for both professional and personal growth.

• Responsibility and creative freedom – You are encouraged to think ahead, share ideas, and influence how we work.

• Feel-good workplace – Enjoy a modern, ergonomic office located in the heart of Bad Säckingen, featuring a rooftop terrace, free parking, and numerous cozy spots to work or relax.

• Team culture that connects – Join us for game nights, hikes, BBQs, Christmas parties, and more – we cherish spending time together outside of work.

• Flexible working – Our home-office policy ensures you remain connected and productive, even while working remotely.

• Snacks and soul food – Fresh coffee, fruit, and snacks are always available, plus you can enjoy free, delicious lunch options from local eateries.