Head of Commercial & Partnerships

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the revenue target for both new business initiatives and expansion efforts.

• Lead, mentor, and develop the Director of Sales alongside the wider sales team.

• Enhance the sales process and pipeline discipline, incorporating our Sandler-based methodology, improving forecasting accuracy, stage conversion, and representative ramp-up.

• Elevate funnel conversion rates while safeguarding unit economics; maintaining CAC efficiency is a primary metric rather than an afterthought.

• Conduct comprehensive analysis of the full acquisition funnel, from lead generation to final revenue closure, pinpointing and addressing conversion bottlenecks at various stages.

• Continuously drive improvements in commercial performance through data-backed enhancements in sales execution and funnel efficiency.

• Oversee demand generation from start to finish, ensuring close alignment with sales for seamless top-of-funnel operations and conversion processes.

• Manage paid, organic/SEO, lifecycle, and content channels, maintaining a sharp focus on CAC, payback, and revenue quality.

• Develop reporting mechanisms that link marketing expenditure to pipeline and closed revenue, defending every dollar spent.

• Lead the evaluation of marketing activities through metrics like CAC, ROAS/ROMI, and conversion to enhance acquisition efficiency.

• Identify and address capability gaps in marketing execution through hiring, tools, or external expertise as necessary.

• Maintain ongoing relationship management for the current partner portfolio, which includes regular check-ins, coordination, inbound partnership interest, and light coalition participation.

• Ensure partner relationships are warm, organized, and well-documented.

• Collaborate with founders on opportunities that may need strategic positioning, regulatory sensitivity, or founder-level connections.

• Serve as the executive owner for key high-impact partners, including presenting, maintaining engagement, and ensuring retention of significant revenue-generating relationships.

• Engage in closing and managing partnership opportunities while supporting the gradual expansion of the partner ecosystem.

• Create scalable processes for partnership management as the portfolio increases.

• Establish a commercial operating rhythm, including weekly pipeline reviews, monthly business reviews, and clean dashboards.

• Communicate effectively about commercial strategy and performance metrics with internal leadership and external stakeholders.

• Recruit, coach, and retain a high-performing commercial team in a lean, high-ownership setting.

• Collaborate closely with executive leadership to align sales, marketing, and partnership strategies with overall company goals.

• Identify organizational and operational gaps and implement scalable enhancements across commercial functions.

• Contribute to building scalable revenue operations infrastructure, including forecasting, reporting, and performance tracking systems.

• First 90 Days: Achieve full proficiency in NPC’s product, ICP, funnel, and key metrics such as ARR, take rate, collection rate, CAC, and active customers.

• First 90 Days: Establish a reliable weekly forecast and a clear view of pipeline health.

• First 90 Days: Map the existing partner portfolio and assume steady-state relationship management.

• First 6-12 Months: Attain predictable, well-forecasted revenue growth with healthy CAC and improving payback.

• First 6-12 Months: Develop a documented, repeatable sales process that endures through representative turnover.

• First 6-12 Months: Ensure marketing and sales operate as a unified, accountable motion with shared metrics.

• First 6-12 Months: Create a commercial dashboard that leadership can trust without manual cleanup.

⛳️ Requirements

• 8+ years of experience in commercial leadership, with a background in both sales and marketing; a CRO, VP Commercial, or VP Sales & Marketing background is preferred.

• Proven history of scaling revenue in B2B SaaS; experience in marketplaces and/or healthcare is highly advantageous.

• Deep understanding of funnel economics - including CAC, payback, conversion, and forecast accuracy - beyond just bookings.

• Strong people leader capable of managing an existing director while building a more robust team around them.

• Process-oriented and systems-minded; you create repeatable revenue through operational discipline.

• Comfortable working in a lean, fast-paced, high-ownership company environment.

• Excellent proficiency in written and spoken English, with strong collaboration skills for cross-time-zone engagement with a US-based founding team.

• Strong preference for marketing-led commercial leadership with practical experience in performance marketing and acquisition.

• Experience in developing or operating data-driven commercial systems (dashboards, attribution, reporting) in high-growth settings.

• Capability to manage the entire revenue funnel, directly linking acquisition activities to revenue outcomes.

• Experience managing strategic, high-value partnerships at an executive level.

• Strong aptitude for identifying and resolving organizational and process gaps when scaling teams.

• Comfortable navigating fast-scaling SaaS environments where systems and processes are still maturing.

• Nice to have: Familiarity with Sandler or a similar sales methodology.

• Nice to have: Experience within healthcare, compliance, or regulated industries.

• Nice to have: Understanding of product-led growth, marketplace dynamics, and SEO/GEO-driven acquisition.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development and training opportunities.

• Competitive salary and performance-based bonuses.

• Generous vacation and paid time off policy.