Head of Client

This is a fully remote position, open to applicants in Malta.

📋 Description

• Manage the complete client relationship across all brands within the account.

• Facilitate the client review schedule and handle escalations effectively.

• Act as the reliable accountability point for clients.

• Oversee commercial outcomes, including volume, CPA, ROAS, and contribution.

• Establish targets in collaboration with senior leadership and respond to performance trends.

• Determine and prioritize tasks across a multi-brand account.

• Ensure that brands remain prioritized even when specialist resources are limited.

• Guide cross-functional specialists through outcome-driven briefs.

• Coordinate Channels and Planning without establishing a parallel account team.

• Lead discussions with clients regarding budgets, scope, and contract terms.

• Identify potential risks to spending or returns before they escalate into issues.

⛳️ Requirements

• Demonstrated experience in client-facing performance marketing or account growth, preferably on the agency side.

• Comfortable taking on the role of the senior voice in discussions.

• Direct responsibility for commercial outcomes, including budget discussions, scope negotiations, and performance accountability.

• Proficient in acquisition economics: CPA, ROAS, and LTV.

• Ability to engage channel specialists on performance metrics and effectively challenge them when necessary.

• Capable of coordinating cross-functional specialists without maintaining a dedicated headcount.

• Decisive in high-pressure situations, with the capability to organize work across complex, multi-brand accounts.

• Proven history of building relationships with senior client stakeholders and successfully growing and safeguarding accounts over time.

• Comfortable working with minimal supervision in a coordinated-capacity model rather than within a dedicated team structure.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working arrangements to promote work-life balance.