Head of Client

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Take ownership of the complete client relationship for all brands within the account.

• Oversee the review cadence and handle client escalations effectively.

• Act as the reliable point of accountability for clients.

• Manage the commercial outcomes concerning volume, CPA, ROAS, and contribution.

• Establish targets with senior leadership and identify performance trends promptly to facilitate significant responses.

• Prioritize and sequence tasks across a multi-brand account.

• Ensure that brands do not become silently deprioritized when specialist resources are contested.

• Guide cross-functional specialists through outcome-focused briefs.

• Coordinate efforts among User Acquisition, Affiliates, SEO, Media, and Planning specialists.

• Lead client discussions about budget, scope, and contract terms.

• Identify and raise potential risks related to spending or returns before they escalate into issues.

⛳️ Requirements

• Demonstrated experience in client-facing performance marketing or account growth, preferably on the agency side.

• Experience in managing commercial outcomes, including budget discussions, scope negotiations, and accountability for performance.

• Proficient understanding of acquisition economics: CPA, ROAS, and LTV.

• Capability to engage channel specialists regarding performance metrics and challenge them when necessary.

• Experience in coordinating cross-functional specialists without directly managing headcount.

• Ability to make decisions amidst competing demands and effectively sequence work across complex, multi-brand accounts.

• Proven track record of cultivating relationships with senior client stakeholders and enhancing and safeguarding accounts over time.

• Comfortable working with minimal supervision in a coordinated-capacity model instead of a dedicated team structure.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.

• Comprehensive benefits package including health, dental, and retirement plans.