Head of Carrier Management – Europe

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and enhance a comprehensive parcel carrier strategy for European fulfillment centers, balancing National Posts with regional heroes and final-mile specialists.

• Generate recommendations for both domestic and international strategies by analyzing spending patterns and forecasting demand.

• Take ownership of analysis and reporting on pricing and margins across the organization.

• Ensure visibility on end-to-end cost controls from the receipt of carrier invoices through to customer billing.

• Track carrier surcharges and guarantee precise pass-through logic to safeguard company margins.

• Act as the internal subject matter expert (SME) for UK/EU tax and compliance matters, including VAT, IOSS, Customs Duties, and EORI.

• Assist Sales and Solutions teams during high-stakes prospect meetings concerning complex cross-border shipping challenges.

• Serve as the primary escalation contact for missed pickups, capacity limitations, hub injections, and other daily carrier issues.

• Evaluate carrier performance against service level agreements (SLAs), conduct quarterly business reviews (QBRs), and hold carriers accountable financially or operationally for service failures.

• Develop and sustain standard operating procedures (SOPs) that connect fulfillment centers and carrier operations.

• Oversee intra-EU and non-EU shipping lanes, including those involving the UK and Switzerland, ensuring compliance with customs and transit requirements.

• Collaborate effectively with Finance, Operations, and Customer Experience (CX) teams.

• Propel enhancements in on-time delivery (OTD), ship-to-deliver speed, and cost-per-package key performance indicators (KPIs).

• Utilize SQL and business intelligence (BI) tools to convert shipping data into actionable insights for leadership.

⛳️ Requirements

• More than 5 years of experience in logistics, transportation, or supply chain operations, with a proven success record in the European parcel market.

• Comprehensive understanding of the European carrier landscape, including pick-up drop-off (PUDO) networks and out-of-home (OOH) delivery trends.

• Practical experience in managing relationships and negotiations with leading European carriers.

• Advanced skills in Excel.

• Proficiency in business intelligence (BI) tools such as Omni, Tableau, Power BI, or Looker.

• Strong proficiency with artificial intelligence (AI) tools such as Claude.

• Experience working within warehouse management systems (WMS), transportation management systems (TMS), or enterprise resource planning (ERP) environments (e.g., SAP, Manhattan, Blue Yonder).

• Capability to be "firm but fair" with external partners and articulate data clearly to internal stakeholders.

• Professional fluency in English.

• Proficiency in additional EU languages is an advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.