Head of AI Ops

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Lead a small, central AI Operations team while maintaining a hands-on approach.

• Prioritize AI initiatives across departments that do not report directly to AI Operations.

• Collaborate with teams for days or weeks to develop agents, skills, automations, and workflows, and then transition them back.

• Maintain a company-wide perspective on AI expenditures, returns, safety, and reusable efforts.

• Create the first comprehensive overview of AI expenditure, production systems, dependencies, and returns.

• Implement live AI initiatives in at least three departments, allowing those departments to operate autonomously.

• Enhance the discoverability and reusability of existing AI initiatives.

• Define governance structures with Engineering, Security, and Legal, encompassing guardrails, reviews, and permitted team activities.

• Assess workflow improvements, return on AI investments, reuse, ownership coverage, and response times to departmental requests.

• Collaborate with AI Product, Engineering, DevX, Legal, Security, and departmental leaders.

• Provide management with evidence-based information on AI investments and their impacts.

⛳️ Requirements

• Proven experience in leading AI or automation implementation across an entire organization, rather than just one team.

• Capability to build with AI tools independently, including agents, skills, prompts, and orchestration platforms.

• Experience managing a budget or investment proposal and successfully defending it to executives with supporting evidence.

• Skill in setting priorities across non-reporting departments and ensuring adherence to those priorities.

• Understanding of AI governance and risk management, including data handling, access controls, vendor evaluations, and audit trails.

• Ability to establish performance baselines and measure outcomes with supporting evidence.

• Experience in rapid scale-ups and remote-first organizations with significant autonomy.

• Proficiency in English as the primary working language.

• Knowledge of Portuguese, Spanish, or Italian is advantageous.

• Experience in line management of a small, senior, mixed-discipline team is a plus.

• Background in solutions engineering, forward-deployed engineering, internal tooling, revenue/business operations, or consulting is a nice-to-have.

• Familiarity with the EU AI Act within the contexts of employment and financial services is a nice-to-have.

• Experience in the fintech sector or a regulated environment is a plus.

🏝️ Benefits

• Equity: VSOPs / stock options.

• Fully remote work setup.

• Annual on-site gatherings at least once a year.

• Coverflex card.

• MacBook provided.

• €500 onboarding budget.

• €1,000 annual FlexBudget for professional development and remote work support.

• Health insurance plans available, with options to add family members and adjust conditions (varies by country).

• 25 paid vacation days per year.

• 3 paid days per year for side projects that support positive-impact initiatives.

• 2 additional paid weeks on top of the legal maximum for Parental Leave.

• Time off for birthdays and children’s birthdays.