Head of Agents

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage CoinPoker’s agent program, including its profit and loss from start to finish.

• Identify target markets and source, evaluate, onboard, and oversee agents.

• Establish commercial strategy, growth objectives, and market prioritization.

• Oversee the commission budget and overall program cost.

• Develop and enforce agent policies, vetting criteria, performance metrics, permissible territories and channels, and grounds for removal.

• Negotiate terms with agents and create commission structures and tiers.

• Handle agent settlements, reporting obligations, and dispute resolution processes.

• Analyze the agent downline ecosystem and address networks that detract from the player pool.

• Monitor net rake and cohort retention, escalate performance issues, eliminate underperforming agents, and mitigate revenue concentration.

• Collaborate with payments, fraud, and VIP teams regarding market settlements and player behavior.

• Recruit and supervise agent managers, assign market responsibilities, set objectives, and uphold performance standards.

• Provide monthly reports to senior management detailing program performance, market penetration, agent effectiveness, market trends, competitor activity, and potential opportunities.

⛳️ Requirements

• Direct experience with agents and agent networks in LATAM, CIS, and Asia.

• Established contacts in markets across LATAM, CIS, and Asia.

• Practical knowledge of commission frameworks, downline monitoring, settlement processes, and dispute resolution.

• Insight into when agents serve as the appropriate mechanism considering payment, liquidity, or reach challenges.

• Familiarity with grassroots acquisition channels, such as social and private poker communities, local card rooms, private game organizers, and trusted local networks.

• Strong commercial acumen and analytical skills, complemented by poker knowledge.

• Capability to assess agents based on net rake, cohort retention, and agent-network dynamics.

• Proficiency in modeling program economics prior to finalizing terms.

• Proven track record in building and leading commercial teams.

• Experience in setting objectives, ensuring accountability, and developing management talent.

• Awareness of agent-related risks, including inflated downlines, incentivized signups, and bonus misuse.

• Ability to investigate unusual cohort data and terminate low-quality agents as necessary.

• Experience in wholly managing an agent program or handling crypto settlements in regions with limited banking access is highly advantageous.

🏝️ Benefits

• Attractive salary and performance-driven bonuses.

• Opportunity to engage with advanced technology in the blockchain and online gaming sectors.

• Flexible working hours.

• Option to work fully remotely.

• Supportive and inclusive team culture.

• Opportunities for professional development.

• Career advancement within a fast-growing company.