Hardware Support Engineer

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Diagnose and conduct preventive maintenance on server equipment situated in data centers.

• Work alongside suppliers, vendors, data center staff, and clients to effectively address hardware-related challenges.

• Keep precise records of hardware configurations, modifications, and resolutions to issues.

• Assist in the development and execution of hardware maintenance procedures and best practices.

• Aid Gcore’s infrastructure team in the upkeep of data center equipment and in optimizing spare parts inventory.

⛳️ Requirements

• At least 3 years of professional experience in IT, particularly in hardware support.

• Strong comprehension of server architecture and PC hardware components.

• Documented experience in diagnosing and resolving hardware issues effectively.

• Basic knowledge of Linux/Unix systems.

• Acquaintance with essential networking concepts, such as network devices, InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, and traceroute.

• Experience troubleshooting GPU cluster hardware.

• Capacity to independently recognize and implement solutions for hardware-related issues.

• Exceptional multitasking capabilities and strong time management skills.

• Proficiency in the English language (minimum Intermediate level).

• Familiarity with equipment from brands such as HP, Dell, Supermicro, Gigabyte, Arista, Cisco, and APC.

• Comprehensive understanding of network and server equipment functionality and data center infrastructure.

• Experience with scripting in Bash, Python, and AI for task automation.

• Passion for process automation and a proactive mindset towards improving efficiency.

• Eagerness to learn and remain informed about the latest developments in hardware and technology.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Options for hybrid or remote work, depending on your position.

• Opportunity to work remotely from anywhere in the world for up to 45 days per year.

• Private medical insurance for you and your family.*

• Additional paid vacation and sick leave days.*

• Support for significant life events and celebrations.

• Language courses available.

• Modern, inviting offices stocked with snacks, drinks, and entertainment.*

• Team sports and social events.*