Hardware Support Engineer

This is a fully remote position, open to applicants in Cyprus, +2 more countries.

📋 Description

• Conduct troubleshooting and proactive maintenance on server equipment housed within the data center.

• Work collaboratively with suppliers, vendors, data center staff, and customers to resolve hardware-related issues efficiently.

• Keep precise records of hardware configurations, modifications, and resolutions of issues.

• Participate in the creation and implementation of hardware maintenance procedures and best practices.

⛳️ Requirements

• At least 3 years of professional experience in IT, specifically in hardware support.

• Strong understanding of server architecture and PC hardware components.

• Demonstrated experience in diagnosing and resolving hardware issues.

• Basic knowledge of Linux/Unix operating systems.

• Familiarity with essential networking concepts, including network devices, InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute, etc.

• Experience with troubleshooting GPU clusters hardware.

• Ability to independently identify and implement solutions for hardware-related challenges.

• Strong multitasking abilities and effective time management skills.

• Proficient in English (minimum Intermediate level).

• Nice to Have:

• Familiarity with hardware from HP, DELL, Supermicro, Gigabyte, Arista, Cisco, APC.

• Comprehensive understanding of network and server equipment operations, along with data center infrastructure.

• Experience with BASH, Python, and AI for task automation.

• Enthusiasm for process automation and a proactive approach to enhancing efficiency.

• A strong desire to learn and stay abreast of the latest developments in hardware and technology.

🏝️ Benefits

• Competitive compensation

• Flexible working hours with hybrid or remote options, depending on your role

• The ability to work from anywhere in the world for up to 45 days per year

• Private medical insurance for you and your family*

• Additional paid vacation and sick leave days*

• Support for significant life moments and celebrations

• Language courses to facilitate connection and growth

• Modern, inviting offices featuring snacks, beverages, and entertainment*

• Team sports and social activities*