Guidance Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver telephone and chat support by performing thorough clinical assessments and directing clients to suitable resources, including therapists, counselors, and relevant wellness services.

• Execute client evaluations and utilize coaching techniques to create tailored health and wellness plans that encourage positive behavioral change.

• Ensure compliance with departmental guidelines, industry standards, and specific client needs to provide high-quality service.

• Offer services in a culturally aware, inclusive, and respectful manner to individuals from diverse backgrounds and varying needs.

• Apply sound judgment, critical thinking, and problem-solving abilities to evaluate situations, swiftly address issues, and facilitate the provision of appropriate support, aiming to improve the overall client experience.

• Inform clients—in a professional and compassionate way—about available resources, eligibility requirements, and the services provided by the program.

• Maintain precise, comprehensive, and current records of all client interactions within the organization’s internal database system.

• Keep up-to-date with emerging trends, resources, and best practices in behavioral health to continually enhance service delivery.

• Collaborate with both internal and external stakeholders to ensure continuity of care and alignment with specific client service expectations.

• Strictly follow medical confidentiality and applicable data protection laws (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).

⛳️ Requirements

• A Master’s degree or an equivalent graduate degree in Psychology, Social Work, Behavioral Health, or a related field from a recognized institution is mandatory.

• Professional working proficiency in English is required, with additional language skills in the following areas highly preferred: Afrikaans, Swati, Xhosa, Zulu.

• Proficiency in the Microsoft Office Suite and client information systems is required.

• Preferred qualifications include recognized credentials or certifications in health or wellness coaching.

• Experience working in multicultural or international settings is preferred.

• Capability to provide client-centered support, showcasing high levels of empathy, active listening, and coaching skills.

• Strong clinical judgment and the ability to manage high-risk or crisis situations effectively.

• Exceptional communication skills, with a strong service orientation.

• Ability to engage in critical thinking and multitask efficiently in fast-paced environments.

• High level of professionalism, integrity, and cultural sensitivity.

• Capacity to handle sensitive information with discretion and uphold confidentiality.

• A responsive, dynamic, and positive professional attitude, combined with proven ability to multitask and think critically when addressing crisis or high-risk situations.

🏝️ Benefits

• Statutory paid leave and public holidays.

• Employer-sponsored health and social insurance contributions (where applicable).

• Employee wellbeing programs.

• Access to Employee Assistance Programs (EAP).