Guidance Consultant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver telephone and chat-based assistance through comprehensive clinical evaluations and referrals to therapists, counselors, and wellness resources.

• Perform client evaluations and utilize coaching methodologies to create customized health and wellness plans.

• Follow departmental guidelines, industry best practices, and client specifications.

• Provide culturally sensitive, inclusive, and respectful services to individuals from various backgrounds.

• Employ sound judgment, critical thinking, and problem-solving skills to address concerns and facilitate appropriate support.

• Inform clients regarding available resources, eligibility requirements, and program services.

• Maintain precise and current documentation of client interactions in the internal database.

• Keep updated on behavioral health trends, resources, and best practices.

• Collaborate with internal and external stakeholders to ensure seamless continuity of care.

• Comply with medical confidentiality and relevant data protection regulations.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• A Master’s degree or an equivalent advanced degree in Psychology, Social Work, Behavioral Health, or a related field, awarded by a recognized institution, is mandatory.

• In certain cases, a Bachelor’s degree may be considered equivalent when coupled with relevant post-graduate experience.

• Candidates must satisfy all educational and experiential prerequisites for professional practice eligibility and/or licensure or registration with the appropriate regulatory authority, when necessary.

• Eligibility for professional practice and/or registration in the country of residence is required.

• Proficiency in the Microsoft Office Suite and client information systems is essential.

• Professional working proficiency in English is required.

• Additional language skills in Afrikaans, Swati, Xhosa, or Zulu are highly preferred.

• Recognized credentials or certifications in health or wellness coaching are preferred.

• Experience in multicultural or international settings is preferred.

• Ability to provide client-centered support, showcasing empathy, active listening, and coaching skills.

• Strong clinical judgment and capability to manage high-risk or crisis situations.

• Excellent communication skills and a strong service orientation are necessary.

• Ability to exercise critical thinking and effectively multitask in fast-paced environments.

• High level of professionalism, integrity, and cultural sensitivity is expected.

• Capacity to handle sensitive information discreetly and maintain confidentiality.

• Reliable high-speed internet connection and a distraction-free workspace are required.

• Ability to appear on camera during training sessions, meetings, and/or work-related events.

• Ability to sit or stand at a desk for extended periods while working on a computer is necessary.

🏝️ Benefits

• Statutory paid leave and public holidays

• Employer-sponsored health and social insurance contributions (where applicable)

• Employee wellbeing programs

• Access to Employee Assistance Programs (EAP)

• Comprehensive benefits package for full-time employees in accordance with local labor laws