Guest Services Coordinator

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Deliver outstanding service to both internal and external customers.

• Assist the Sales and Marketing teams by managing policies and qualifications.

• Connect agents with guests for Hilton Grand Vacations vacation ownership sales presentations.

• Secure attendance of Sales personnel for tour assignment purposes.

• Organize and maintain daily sales rotations, making precise adjustments according to tour regulations.

• Confirm guest tour qualifications through various sources.

• Reach out to guests at scheduled tour times and assist them with virtual tour setup.

• Validate tour emails, platform logins, and camera functionality.

• Update tours, identify available sales personnel, confirm sales connections, and execute warm transfers.

• Collaborate with management to address issues related to guests, scheduling, gifting, and tour modifications.

• Adhere to required scripts while delivering top-tier customer service and hospitality.

• Input and verify system information accurately and promptly.

• Ensure that the virtual front desk is consistently staffed.

• Receive and distribute reporting punctually, including exception details.

• Attend mandatory team meetings and training sessions via webcam.

• Engage in required training skills assessments.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High School diploma or equivalent experience is required.

• Flexible availability, including evenings, weekends, and holidays.

• Ability to work during Pacific Standard Time operating hours.

• Must reside within the United States.

• Prior customer service experience is essential.

• Experience in timeshare or hospitality is preferred but not mandatory.

• Excellent verbal and written communication skills.

• Strong technical aptitude to manage multiple systems and windows simultaneously.

• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.

• Capability to work independently in a remote work-from-home environment.

• Strong time management abilities.

🏝️ Benefits

• Medical, Dental, and Vision insurance from Day One.

• 401k plan with company match.

• Life insurance coverage.

• Company stock purchase program.

• Team Member Travel Program with discounted rates at properties worldwide.

• Generous Paid Time Off Program.

• Paid Sick Days.

• Team Member Recognition initiatives.

• Opportunities for learning and advancement.

• DailyPay option available.

• Work-life balance and family-friendly benefits.