Guest Experience Executive, English Speaking

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming messages and promptly address guests’ concerns in a professional manner.

• Interact with guests via inbound and outbound calls, following up on requests and inquiries.

• Effectively resolve customer complaints through timely and professional problem-solving.

• Provide up-to-date and accurate information regarding Houst’s properties, policies, and procedures.

• Supervise reservations and bookings using the company’s platforms.

• Keep detailed and accurate records of customer interactions in the CRM system.

• Adapt to various customer situations and tasks with flexibility.

⛳️ Requirements

• Fluent or business proficient in English, demonstrating excellent verbal and written communication skills.

• Availability to work flexible shifts, including evenings, weekends, and public holidays.

• Outstanding telephone etiquette, along with strong customer service, active listening, and communication skills, both verbal and written.

• Proficient in computer use, especially with CRM software and other digital platforms.

• Strong multitasking abilities and effective time-management skills.

• Demonstrated problem-solving capabilities and a professional approach to challenging customer interactions.

• Familiarity with the hospitality industry is advantageous.

• Preparedness for remote work.

• Currently residing in the Philippines and legally authorized to work as an Independent Contractor in the Philippines.

• A quiet and dedicated workspace.

• Headset with microphone and webcam.

• Stable high-speed internet connection with a minimum speed of 5 Mbps, along with a backup option.

• Laptop or desktop computer with at least a quad-core 2.5GHz CPU, 8GB RAM, and 128GB SSD.

🏝️ Benefits

• Independent Contractor (IC) agreement.

• Contract duration of 12 months.

• Monthly compensation ranging from PHP 35,000 to PHP 37,000.

• Contractors are responsible for their own taxes and applicable statutory contributions.

• Contractors must provide and maintain their own equipment, workspace, internet connection, and other necessary resources.

• No employee benefits, including paid annual leave or paid sick leave.