GTM Enterprise Application Manager

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Take ownership of the GTM technology stack from start to finish — including Salesforce CRM, Gong, DealHub, and related tools — ensuring proper configuration, data integrity, and platform reliability throughout the entire revenue lifecycle.

• Create and uphold Salesforce customizations utilizing Apex, Flow, and Lightning components, transforming intricate business requirements into clear, maintainable technical solutions.

• Design and oversee integrations between Salesforce and the wider RevOps ecosystem, which includes marketing automation, customer service platforms, and AI agent tools (such as Relevance AI).

• Collaborate with RevOps leadership to break down strategic GTM initiatives into detailed, actionable technical workstreams with defined milestones and acceptance criteria.

• Work alongside the Security team to guarantee that all GTM systems adhere to PlexTrac's standards for data security, compliance, and access control; manage user lifecycle across all platforms.

• Support the RevOps AI agent ecosystem by ensuring that Salesforce data structures, field definitions, and API access are appropriately configured for agent use and write-back.

• Maintain up-to-date technical documentation for all system configurations, integrations, and operational processes.

• Oversee the complete user access lifecycle, including provisioning, role adjustments, and deprovisioning across all GTM systems as employees join, transfer, or exit PlexTrac.

• Act as the primary escalation point for system issues; troubleshoot and resolve challenges impacting sales representatives, managers, and customer service teams daily, focusing on minimizing disruption.

• Regularly assess system usage and data quality across all GTM platforms; proactively identify areas for improvement and suggest enhancements to ensure reliable reporting and automation.

⛳️ Requirements

• A minimum of 5 years managing Salesforce or a comparable CRM in a sales or revenue operations environment.

• Proficient in Salesforce development skills, including Apex, Flow, SOQL, and Lightning components.

• Capability to independently dissect a business problem into a defined technical specification and successfully implement it.

• Extensive knowledge of B2B SaaS GTM processes, including pipeline management, forecasting, quoting, and renewal workflows.

• Excellent communication abilities — adept at presenting system design decisions to both technical colleagues and executive stakeholders.

🏝️ Benefits

• Competitive wellness benefits, including Medical, Dental, Vision, Disability, and Life insurance.

• 401(k) plan.

• Paid Parental Leave.

• Flexible work schedule — options for working from home or in the office.

• Flexible Time Off policy.

• A world-class company culture.