Growth Sales Development Representative, Italy

This is a fully remote position, open to applicants in Spain.

📋 Description

• Identifying and assessing opportunities for conversion, upselling, and cross-selling within the current free and paying customer segments.

• Informing customers about additional features, upgraded plans, or complementary products.

• Creating a qualified pipeline for expansion and transferring opportunities to Sales or Account Executives.

• Assisting with lifecycle and expansion campaigns through targeted outreach and follow-up efforts.

• Collaborating with Growth and Lifecycle Marketing on campaigns, messaging strategies, and customer journeys.

• Keeping accurate records in CRM systems, documenting conversations, results, and customer feedback.

• Proactively contacting customers who exhibit churn risk, low engagement, or product-related challenges.

• Re-engaging inactive or at-risk accounts through emails, calls, and LinkedIn outreach.

• Gathering and sharing insights on churn and objections with Customer Success, Product, and Growth teams.

• Utilizing CRM and product usage indicators to prioritize accounts and determine appropriate actions.

• Continuously enhancing processes based on data analysis and feedback.

⛳️ Requirements

• 1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth positions.

• Exceptional communication skills in English, Italian, and a third European language, preferably German or Spanish.

• Comfortable engaging with customers through email, calls, and LinkedIn.

• Strong communication and listening abilities, coupled with a consultative approach.

• Data-driven mindset with a curiosity for understanding product usage and lifecycle indicators.

• Familiarity with CRM tools (experience with HubSpot or similar is preferred).

• Ability to work independently in a remote, international team setting.

• Previous experience in B2B SaaS is considered a significant advantage.

• An interest in privacy, compliance, or technology products is a plus.

🏝️ Benefits

• Remote work flexibility.

• Opportunities for company retreats and coworking gatherings.

• Comprehensive All-in-One Flex Allowance.

• Provision of work equipment.

• A collaborative and multicultural team environment.