Growth Sales Development Representative

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Identifying and assessing opportunities for conversion, upselling, and cross-selling within both the existing free and paying customer segments;

• Educating clients about additional features, upgraded plans, or complementary products;

• Creating a qualified expansion pipeline and transferring opportunities to Sales or Account Executives;

• Supporting lifecycle and expansion initiatives through targeted outreach and follow-up;

• Collaborating with Growth and Lifecycle Marketing on campaigns, messaging, and customer journeys;

• Ensuring CRM data accuracy by documenting conversations, outcomes, and customer feedback;

• Testing and refining outreach sequences, messaging, and engagement strategies.

• Proactively contacting customers at risk of churn, with low engagement, or experiencing product friction;

• Re-engaging inactive or at-risk accounts through email, phone calls, and LinkedIn.

• Recognizing customer needs and effectively positioning the appropriate plan, features, or products to retain them;

• Gathering and sharing insights on churn and objections with the Customer Success, Product, and Growth teams.

• Utilizing CRM and product usage signals to prioritize accounts and actions;

• Monitoring outreach performance, retention impact, and contributions to the expansion pipeline;

• Continually enhancing processes based on data and feedback.

⛳️ Requirements

• 1-3 years of experience in Sales Development, Customer Success, Account Management, or Growth roles;

• Exceptional communication skills in English and a second European language, preferably Italian, German, or Spanish;

• Comfortable engaging with customers through email, phone calls, and LinkedIn;

• Strong communication and listening abilities, along with a consultative approach;

• Data-driven mindset and a curiosity for product usage and lifecycle indicators;

• Experience with CRM tools (preferably HubSpot or similar);

• Ability to work independently within a remote, international team;

• Experience in B2B SaaS is a significant advantage;

• Interest in privacy, compliance, or technology products is a plus.

🏝️ Benefits

• Work 100% remotely or from our offices, depending on what suits you best.

• Enjoy an annual fully-paid week-long company or team retreat in stunning locations like Venice, Sicily, or the Dolomites, where you can work, connect, and recharge together.

• Receive a yearly allowance that you can customize to fit your personal needs, whether for private health coverage, meal vouchers, childcare, learning, fitness, or other lifestyle choices. Invest in what matters most to you.

• An equipment allowance to help you create the ideal setup and perform at your best.

• Be part of a team of talented, international colleagues in a friendly, open, and highly collaborative environment.