Growth Key Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• In the role of Growth Key Account Manager, you will serve as the public representative to clients and an authority on our software solutions and online marketing strategies.

• Your primary objective is to consistently expand the customer portfolio while offering optimal guidance to clients.

• You will engage in long-term direct customer care, managing a specific client base, fostering enduring relationships, and regularly performing business reviews and performance-improvement discussions with your customers.

• After completing a comprehensive onboarding process, you will attain expert status in online marketing and software applications.

• You will promptly identify growth opportunities and proactively advise clients on our features to enhance their sales performance.

• Utilizing sales trends, funnel data, and performance assessments, you will provide actionable recommendations to optimize their business operations.

• By closely monitoring accounts, you will swiftly identify potential revenue declines, analyze root causes, and implement corrective measures.

• Representing Digistore24: Whether at international VIP client events, business luncheons, or trade shows, you will excel at nurturing customer relationships in person.

⛳️ Requirements

• Strong presence: You exhibit a confident demeanor, embrace responsibility, and effectively engage with individuals at all organizational levels, including during negotiations.

• Communication skills: You convey information clearly and in a manner that is friendly to the audience.

• You have the ability to defuse potential conflicts with diplomacy and a solution-focused mindset.

• You consistently maintain the appropriate tone with customers and your team, even under pressure, and can switch to English effortlessly when needed.

• Account Management: You possess a minimum of two years of experience in account management, along with at least one year in a technical environment.

• Nice to have: Familiarity with HTML and CSS fundamentals, as well as experience in online marketing.

• Organizational talent: You demonstrate a structured and reliable work style, with the ability to prioritize tasks independently.

• High motivation: In our ever-evolving industry, you stay informed of current trends and are enthusiastic about independently exploring new topics to better advise your customers.

🏝️ Benefits

• 100% Remote: Work permanently from the comfort of your home.

• All that is required is a stable internet connection.

• You can work up to 170 days per year from anywhere within the EU (with additional countries possible by arrangement).

• Access our partner’s coworking spaces for up to 3 days per week.

• Enjoy 30 vacation days for full-time employees.

• Clear structures: Operate within a flextime model while coordinating with your team.

• No rigid development plans: Your career advancement is customized to align with your strengths.

• Self-directed, results-oriented teams: Collaborate in a company culture that prioritizes ownership, autonomy, and direct feedback over micromanagement.

• You will receive modern equipment to facilitate your work.

• Genuine human connection: Participate in exciting team events across Europe and cultivate relationships that extend beyond virtual interactions.

• Ownership from day one: You will play an integral role in an A-player team, receiving personal support (and challenges!) from team leadership, including monthly one-on-one meetings.