Growth Consultant

📋 Description

• Engages with potential and existing members through inbound and outbound calls to promote services, arrange First Appointments and VIP tours, address retention issues, and recover disenrollments.

• Takes ownership of and implements assigned acquisition, retention, and recovery campaigns, working collaboratively within teams to achieve performance targets and enhance conversion results throughout the member lifecycle.

• Ensures accurate and thorough documentation of all member interactions, campaign results, and follow-up actions in Salesforce and any other relevant systems utilized by the COE.

• Actively contributes to team discussions aimed at identifying process enhancements, refining communication strategies, and improving the overall member experience.

• Provides consistent, professional engagements by adhering to established campaign workflows, effectively managing objections, and clearly conveying ChenMed's value proposition.

• Assists in campaign pilots and strategic initiatives by offering field-based insights, pinpointing operational challenges, and suggesting solutions.

• Achieves or surpasses defined performance metrics such as contact rates, conversion rates, retention rates, and quality assurance standards.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• At least one (1) year of proven sales or customer service experience with demonstrated results.

• Experience with seniors, healthcare, or Medicare-eligible populations is preferred.

• A strong track record in sales or customer service with quantifiable results (conversion rates, retention rates, customer satisfaction scores).

• Excellent interpersonal and problem-solving abilities, with the patience and skill to engage seniors in meaningful conversations while showing empathy and understanding of their healthcare needs.

• Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software.

• Willing and able to travel up to 25% of the time for local, regional, or national team meetings.

• Fluent in spoken and written English; bilingual is a plus.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Opportunities for career development and advancement.

• Support for work-life balance.