Group Sales Supervisor

This is a fully remote position, open to applicants in Alabama, +30 more states.

📋 Description

• Engage, qualify, and progress group sales opportunities, including inquiries for five or more rooms at a single hotel.

• Convert qualified leads into contracted business.

• Comprehend client objectives, preferences, budgets, and group requirements to suggest appropriate solutions.

• Prepare precise and professional client presentations and proposals.

• Assist Travel Advisors and clients with destination wedding packages, hotel room blocks, and other group travel requirements.

• Collaborate with Group Management on proposal and contract negotiations.

• Facilitate negotiations and communications with hotels and various travel suppliers.

• Oversee client correspondence and follow-up from the initial qualification through to the signed contract and required deposit.

• Ensure that contracted groups are seamlessly transitioned to Group Coordinators following contract signature and deposit receipt.

• Cultivate relationships with agency owners, Travel Advisors, and key account stakeholders.

• Deliver responsive, knowledgeable, and high-touch service throughout the sales process.

• Support assigned agency accounts and strategic business initiatives.

• Enter and maintain group booking information in group management systems, CRM platforms, and other business tools.

• Ensure accuracy across bookings, proposals, contracts, correspondence, and related sales activities.

• Identify system discrepancies, booking inconsistencies, and process gaps, and recommend solutions.

• Provide day-to-day guidance, support, and sales expertise to team members.

• Reinforce department standards, expectations, ownership, follow-through, and accountability.

• Collaborate with the Director, Groups, Group Coordinators, Reservations, and cross-functional partners.

• Identify process improvements and optimize workloads and interdepartmental operations.

• Manage projects and additional initiatives assigned by Group leadership.

⛳️ Requirements

• Bachelor’s degree in Business, Hospitality, Travel & Tourism, Sales, Marketing, or a related field preferred.

• Equivalent relevant professional experience will also be considered.

• Minimum of 3 years of related experience in sales, travel, group travel, hospitality, or a comparable customer-facing environment.

• Proven experience qualifying opportunities, managing a sales pipeline, and advancing prospective business through the sales cycle.

• Experience in supporting group travel, hotel room blocks, destination weddings, or other complex travel arrangements is strongly preferred.

• Background in negotiating with hotels, airlines, or other travel suppliers preferred.

• Prior experience in team leadership, coaching, training, or supervisory support preferred.

• Strong understanding of consultative sales, client relationship management, negotiation, and follow-up practices.

• Proficient with Microsoft Excel, Word, Outlook, internet-based tools, and business productivity applications.

• Experience with CRM, group management, reservation, or similar sales and booking systems preferred.

• Ability to maintain accurate booking and client information across multiple systems and workflows.

• Strong attention to detail and an ability to identify discrepancies and recommend solutions.

• Excellent negotiation and influencing skills.

• Exceptional written and verbal communication skills.

• Strong time management, organization, and follow-up skills.

• Capability to manage multiple group opportunities and priorities simultaneously.

• Service-oriented mindset with a commitment to advisor and client satisfaction.

• Collaborative leadership style.

• Strong work ethic, sound judgment, and personal accountability.

• Solutions-oriented mindset and dedication to continuous improvement and operational efficiency.

• Ability to remain adaptable, composed, and responsive in a fast-paced environment.

• Capability to perform essential job functions while working at a computer for extended periods.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.

• 401(k) with company match.

• PTO.

• Paid holidays.

• Exclusive travel industry perks.

• Work-life balance.

• Opportunities for personal and professional growth.

• Flexible salaried work arrangements to accommodate business needs.