Group Retention Executive

This is a fully remote position, open to applicants in Kansas, +2 more states.

📋 Description

• Expand membership within the current 2–99 Specialty accounts.

• Manage business relationships with client accounts.

• Supervise customer account management for existing 2–99 ancillary accounts.

• Negotiate contracts and agreements effectively.

• Foster relationships with brokers and agents.

• Meet retention sales and add-on sales objectives for a designated book of business.

• Create and manage customer retention campaigns.

• Concentrate on Dental, Vision, and Life product lines.

• Serve as a liaison between assigned clients and Humana's internal departments for escalated issues.

• Represent Humana at community events, associations, and industry organizations as necessary.

• Interpret work assignments and independently determine suitable courses of action.

• Make decisions regarding work methodologies while adhering to established guidelines and procedures.

⛳️ Requirements

• A minimum of 2 years' experience in sales or retention within the employer group insurance sector.

• Knowledge of the employer procurement process.

• Experience in client management.

• Strong business and financial acumen.

• Capability to develop positive and collaborative relationships with clients.

• Active life and health license or the ability to obtain one within 30 days of hiring.

• Excellent written, verbal, and presentation communication skills.

• Availability to work 40 hours per week, Monday to Friday, from 8 AM to 5 PM.

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps for self-provided home internet.

• A dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

🏝️ Benefits

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Internet expense reimbursement for associates working from home in California, Illinois, Montana, or South Dakota.

• Telephone equipment that meets business requirements.

• Opportunities to promote personal wellness and make informed healthcare decisions.