Group Product Manager, Payments

This is a fully remote position, open to applicants in Washington.

📋 Description

• Supervise the design, implementation, and ongoing enhancement of payment lifecycle touchpoints.

• Ensure seamless onboarding, high conversion rates, and proactive customer retention.

• Collaborate with engineering, regional teams, data science, legal, finance, and customer service departments.

• Provide localized, compliant, and high-performing payment experiences.

• Lead initiatives to penetrate new markets and support innovative business models.

• Utilize data and analytics to pinpoint pain points and optimize payment flows.

• Implement targeted actions to minimize churn and maximize customer lifetime value.

• Ensure that billing and invoicing systems are robust, scalable, and ready for compliance.

• Collaborate with other Netflix product teams on payment lifecycle solutions and cross-domain experiences.

• Mentor and lead Product Managers across Checkout & Payment Onboarding, Retention, and Billing & Invoicing.

⛳️ Requirements

• 8+ years of demonstrated experience in product management, preferably in payments, checkout, retention, billing, or financial systems.

• Profound knowledge of global payment systems, recurring subscription models, payment onboarding processes, and lifecycle management.

• Experience in optimizing checkout conversion, payment approval rates, and minimizing involuntary churn.

• Proficient in leveraging machine learning and data-driven methodologies to enhance payment flows, tailor retention strategies, or achieve business outcomes in product management.

• Familiarity with regulatory compliance requirements for payments, billing, and invoicing, including tax, VAT/GST, and regional regulations.

• Understanding of subscription lifecycle events such as sign-ups, proration, upgrades/downgrades, suspensions, and reactivations.

• Experience in developing and implementing retention strategies, including payment recovery, retries, and personalized interventions.

• Ability to analyze complex payments and billing scenarios and create user-centric, scalable solutions.

• Proven experience leading cross-functional teams and collaborating with engineering, design, finance, legal, and regional partners.

• Exceptional communication and stakeholder management abilities.

• Strong analytical and problem-solving skills; comfortable making data-driven decisions.

• Excellent project management and organizational capabilities.

• Demonstrated ability to foster strong partnerships and work collaboratively across various domains and geographies.

• Strategic thinker with a proactive approach to action.

• High level of ownership, accountability, and meticulous attention to detail.

🏝️ Benefits

• Health Plans

• Mental Health support

• 401(k) Retirement Plan with employer match

• Stock Option Program

• Disability Programs

• Health Savings and Flexible Spending Accounts

• Family-forming benefits

• Life and Serious Injury Benefits

• Paid leave of absence programs

• Full-time hourly employees accrue 35 days annually for paid time off, encompassing vacation, holidays, and sick paid time off

• Full-time salaried employees are granted immediate access to flexible time off