Group Product Manager – Financial Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Define and take ownership of the product vision and strategy for the Small Business product suite within Financial Services.

• Lead the modernization of the platform, focusing on migrating payments infrastructure, minimizing fraud exposure, enhancing reliability, and implementing customer trust initiatives.

• Take responsibility for the uptime, reliability, and observability commitments regarding payment surfaces.

• Collaborate with Fraud/Risk Operations, Compliance, and Security teams on onboarding, underwriting, and fraud mitigation strategies.

• Work alongside Accounting and Tax product leads to seamlessly integrate payments and financial services workflows into the comprehensive SMB experience.

• Manage relationships with stakeholders and business partners across Engineering, Design, Customer Success, Finance, Risk/Fraud Operations, Compliance, Security, and Marketing.

• Create business cases, evaluate financial impacts, define and implement OKRs, and utilize data to prioritize opportunities and showcase product value.

• Discover opportunities for AI to enhance productivity, fraud detection, risk decision-making, operational workflows, and customer experiences.

• Present the financial services strategy and plans, acting as a subject matter expert.

• Build and mentor a high-performing product team.

• Promote continuous improvement and operational excellence through retrospectives, coaching, and process enhancements.

⛳️ Requirements

• Over 8 years of experience in product management.

• At least 5 years of experience in the fintech sector.

• A minimum of 2 years leading product teams at the Group level or higher.

• Extensive knowledge in financial services, particularly in areas such as payment acquiring, acceptance, payment facilitation, fraud and risk controls, as well as processor or platform partnerships.

• Comprehensive understanding of onboarding experiences for financial products, including KYC and KYB, along with risk and fraud mitigation strategies.

• Experience with payment processor or platform partnerships and large-scale migrations is highly advantageous.

• A proven history of leading product teams and driving new products from ideation through launch and scaling within a fintech context.

• Ability to operate effectively within compliance, regulatory, and audit frameworks.

• Demonstrated ability to apply AI in enhancing productivity, fraud/risk decision-making, and customer experience.

• Strong stakeholder management and leadership capabilities.

• Proficient in prioritizing and making informed decisions in a fast-paced environment.

• Significant experience in people leadership, including managing Product Managers, developing talent, establishing priorities, and building high-performing teams.

• Exceptional written, verbal, and interpersonal communication skills.

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Data-related field, or a related discipline, or equivalent experience through a combination of education and relevant work experience.

🏝️ Benefits

• Bonus Structure.

• Employer-paid Benefits Plan.

• Health & Wellness Flex Account.

• Wellness Days.

• Holiday Shutdown.

• Wave Days (additional vacation days during the summer).

• Inclusive and accessible accommodations for candidate experiences.