Group Director, Client Media Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee cross-account media, customer engagement, and omnichannel strategies for pharmaceutical and life sciences clients.

• Act as the senior strategic leader for vital client relationships, focusing on retention, growth, innovation, and partnership development.

• Facilitate integrated planning across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams.

• Recognize industry trends, platform opportunities, innovations in customer engagement, and competitive insights.

• Supervise multiple client teams and their leaders to ensure strategic alignment, operational excellence, quality delivery, and overall client satisfaction.

• Create scalable processes, planning methodologies, and best practices throughout the Client Experience organization.

• Manage the financial health of the portfolio, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management.

• Collaborate with Business Operations and Finance on scopes of work, budgets, reconciliations, revenue forecasting, and commercial planning.

• Foster organic growth and explore new business opportunities through strategic solutions, pitches, and proposals.

• Recruit, develop, and mentor talent while enhancing leadership capabilities.

⛳️ Requirements

• Bachelor’s degree or a comparable combination of education and relevant experience.

• 12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising.

• Extensive experience in pharmaceuticals, biotechnology, or life sciences.

• Profound knowledge of HCP, DTC, patient, and caregiver engagement strategies.

• Proven track record of successfully managing large client portfolios and overseeing complex, multi-channel healthcare marketing programs.

• Strong grasp of healthcare media ecosystems, customer engagement strategies, media investment planning, measurement frameworks, and emerging technologies.

• Experience in managing client portfolio financials, including budgeting, forecasting, scoping, staffing, revenue growth, and margin management.

• Demonstrated capability to lead and develop managers, directors, and cross-functional teams in matrixed organizations.

• Exceptional skills in executive communication, presentation, negotiation, and client leadership.

• History of driving organic growth, spearheading new business initiatives, and cultivating strategic client partnerships.

• Experience collaborating across Strategy, Analytics, CRM, Creative, Activation, Technology, and Client Experience functions.

🏝️ Benefits

• Extensive benefits program and perks customized to the region.

• Complimentary snacks.

• Generous holiday and paid time off policies.

• Options for private medical, dental, and vision plans.

• Support for future savings.

• Mental wellness coaching and assistance.

• Access to over 13,000 online classes through LinkedIn Learning.

• Hybrid or remote flexibility when applicable.

• Opportunities for in-person collaboration, culture-building, learning, and team connection throughout the year for employees in regions without a nearby office.