Ground Network Specialist – Starlink

This is a fully remote position, open to applicants in Washington.

📋 Description

• Implement, troubleshoot, and repair Starlink ground equipment in collaboration with engineers and specialists.

• Travel both domestically and internationally to address hardware challenges impacting Starlink user services.

• Identify failures in fiber optic circuits and execute repairs to restore full functionality.

• Investigate and resolve problems with onsite commercial network and routing hardware.

• Enhance existing training materials and develop new documentation to foster continuous skill development within the team.

⛳️ Requirements

• High school diploma or equivalent certification.

• Over 2 years of experience as a mechanic or technician in an engineering domain, such as telecommunications or internet service provision.

• Proficient in MS Office, Visio, and various web applications.

• Capable of reading, comprehending, and adhering to electrical/mechanical diagrams and schematics.

• Experience in the construction or maintenance of cell towers and sites.

• Familiarity with low earth orbit tracking antennas, stabilizers, or VSAT antennas.

• Background in fiber optics, network and telephony installation, and/or AV installation, testing, troubleshooting, and repair using fiber optic testing equipment (OTDR, OLS, OPM, VFL).

• Experience in constructing IT/network racks, which includes UPS, PDUs, cable management, servers, and network devices.

• Knowledge of facilities and infrastructure construction and maintenance, including diesel/natural gas generators and DC battery banks.

• Proficient in installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber testing equipment.

• Experience operating articulating boom lifts, forklifts, scissor lifts, and other construction machinery.

• Familiarity with low-voltage AC and DC power distribution; understanding of Ohm’s Law; ability to safely use a multimeter.

• Ability to differentiate between various colors and possess manual dexterity for intricate tasks.

• Willingness to travel as required; approximately 75% travel to U.S. or international gateway sites.

• General physical fitness with the capacity to lift up to 50 lbs. for certain tasks.

• Capability to stand, kneel, crouch, twist the upper body, work in confined spaces, climb hand over hand, and work at heights.

• Ability to operate effectively in extreme outdoor conditions, including heat, cold, and rain.

• Capability to work in environments with fumes, odors, and noise.

• For ITAR compliance, must be a U.S. citizen or national, U.S. lawful permanent resident, refugee, or asylee, or eligible to obtain the necessary U.S. Department of State authorizations.

🏝️ Benefits

• Long-term incentives such as company stock, stock options, or long-term cash awards.

• Potential discretionary bonuses.

• Employee Stock Purchase Plan allowing the purchase of additional stock at a discounted rate.

• Comprehensive medical, vision, and dental coverage.

• 401(k) retirement plan.

• Short- and long-term disability insurance.

• Life insurance.

• Paid parental leave.

• Various discounts and perks.

• Three weeks of paid vacation.

• Ten or more paid holidays annually.

• Paid sick leave for employees in Washington State, in accordance with state and federal regulations.

• Company shuttles providing roundtrip travel from select Seattle locations to the SpaceX Redmond office, Monday through Friday.