Global Study Manager

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Serve as the primary contact for clients, acting as a liaison among Clients, CRO, and Labcorp.

• Exhibit leadership to guarantee successful interactions among LabCorp study team members, ensuring seamless study delivery to the client.

• Provide project management oversight, concentrating on key client deliverables through budget management, risk assessment, and milestone tracking.

• Facilitate communication between the Client and the extended LabCorp study team, including the Study Design Lead and Regional Study Coordinator.

• Conduct reviews of the Statement of Work (SOW) to ensure the quality implementation of client-specific requirements.

• Manage a diverse portfolio of global and local studies with varying levels of complexity.

• Act as an ambassador for the client within LabCorp Drug Development CLS and across LabCorp business units, exemplifying Signature Client Service through exceptional, personalized customer service skills.

• Ensure that all customer expectations are documented and addressed in accordance with regulatory requirements.

• Demonstrate effective self-organization skills to manage conflicting priorities and make challenging decisions.

• Able to work efficiently in an environment with changing timelines and priorities.

• Responsible for the implementation, monitoring, and reporting of performance metrics.

• Actively engage in LabCorp CLS development through ongoing process improvement, quality enhancement, and productivity initiatives.

• Collaborate with relevant internal and external personnel to comprehend the culture and pipeline of assigned clients.

• Exhibit strong interpersonal and communication skills to foster robust internal and external relationships, ensuring deliverables are met on time and within budget.

• Display effective self-organization and the ability to handle conflicting priorities.

• Participate in functional meetings (e.g., CLFs) and contribute input to keep processes updated.

• Adhere to the CLS Global Project Management strategy.

• Promote a culture of continuous improvement, quality, and productivity.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor’s degree.

• A minimum of 2 years of experience in clinical project management.

• At least 2 years of experience in the clinical trial industry.

• A Master’s degree or University degree is preferred.

• Minimum of 1 year of experience in leading projects, ideally with global teams.

• At least 2 years of experience in client-facing roles (internal and external stakeholder) and stakeholder management.

• Ability to manage client relationships, handle escalations, and deliver exceptional customer service and support.

• Strong communication and problem-solving skills.

🏝️ Benefits

• Continuous process improvement.

• Quality and productivity enhancements.

• Mentoring opportunities.

• Training programs.

• Personalized development planning.